Overview
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Data Link Layer
Network Layer
Management
Configuration Management
Collaboration
Microsoft
Problem Solving
Routing
Standard Operating Procedure
Root Cause Analysis
API Management
Akamai
WAF
Analytics
Dynatrace
Terraform
IT Service Management
ServiceNow
Service Management
ITIL
Event Management
Scripting
Optimization
Professional Development
High Availability
API
Computer Networking
DNS
Dragon NaturallySpeaking
SSL
TLS
OAuth
HTTP
Continuous Integration
Continuous Delivery
DevOps
SANS
Microsoft Azure
Job Details
Role: Azure APIM Support Analyst (L2/L3)
Location: Chicago, IL
Key Responsibilities
- Perform comprehensive troubleshooting of API gateway, WAF, and routing configurations to ensure optimal operations.
- Conduct regular analysis of logs and metrics to ascertain and mitigate recurring issues.
- Manage and execute API deployments, revisions, and policy updates using Terraform for thorough configuration management.
- Collaborate with Akamai and Microsoft support teams for complex problem resolution.
- Participate in Change Advisory Board (CAB) meetings to discuss and implement approved changes efficiently.
- Optimize WAF and routing rules, enhancing both performance and security measures.
- Document known errors, Standard Operating Procedures (SOPs), and create root cause analysis (RCA) reports to streamline operations.
Additional Skills
Desired Skills
- Proficient experience with Azure API Management, Azure Front Door, Application Gateway, and Akamai WAF.
- Demonstrable proficiency in Azure Monitor, Log Analytics, Dynatrace, and Terraform.
- Experience with ITSM platforms, preferably ServiceNow, for effective service management.
- Thorough understanding of ITIL processes including Incident, Problem, Change, and Event management.
- Exceptional troubleshooting, scripting, and automation skills that empower operational optimization.
Preferred Experience
- Possession of Azure certifications (e.g., AZ-104, AZ-204, AZ-400, AZ-700) that display a deep commitment to professional development.
- Prior experience in supporting high-availability, enterprise-grade API platforms.
- Knowledge of networking principles, as well as DNS, SSL/TLS, OAuth, and HTTP/S protocols.
- Familiarity with CI/CD pipelines and modern DevOps methodologies to enhance deployment efficiency.
Mandatory Skill: Azure Integration .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.