Overview
On Site
USD 40.00 - 50.00 per hour
Contract - Independent
Skills
Software Engineering
Reporting
Information Technology
LOS
Continuous Improvement
FOCUS
Web Portals
Help Desk
GRID
Slack
Switches
English
Writing
Standard Operating Procedure
Documentation
Agile
Kanban
Management
IT Service Management
ServiceNow
JIRA
Service Management
Knowledge Management
Computer Science
Privacy
Marketing
Job Details
Location: Los Angeles, CA
Salary: $40.00 USD Hourly - $50.00 USD Hourly
Description: Our client is currently seeking a Application Engineering Analyst II - WOARior
Job Description:
As an Application Engineering Analyst II for Slack, you will report to a Manager, Information Technology in Los Angeles, California. You will join a multi-functional team collaborating to administer and support numerous Communications, Knowledge, and Work Management Platforms at Riot Games.
Your role will primarily focus on fulfilling Slack support requests and also include the identification and documentation of continuous improvement opportunities for the Slack services we provide to Rioters.
As Riot Games expands the creative expressions of its worlds, you will work with Rioters in every studio at Riot Games, including unreleased projects and non-gaming ventures. You will support a complex ecosystem of geographically distributed teams and processes with one goal in mind: empower these teams to focus on doing their best work and have an amazing experience in Slack.
Responsibilities:
Support an Enterprise Slack environment with close to 10,000 active users, 40 workspaces and thousands of channels
Resolve elevated support requests
Identify and document new support categories so they can be then be implemented in our self-service portal
Identify and document opportunities to automate support requests
Identify and document opportunities to shift support request categories to our help desk
Participate in the resolution of production incidents and time-sensitive requests
Work on sensitive requests with the highest level of confidentiality and privacy
Author and maintain documentation for operational process, policies and runbooks
Required Qualifications:
5+ years experience with Slack administration in a large, Enterprise Grid environment (at the scale of several thousand of users)
Advanced proficiency with Slack user roles and permissions
Advanced proficiency with Slack Connect
Disciplined and autonomous, comfortable context switching and adapting often as priorities change
Excellent English language skills: you are a comfortable public speaker and are used to writing in-depth application how-tos, documenting standard operating procedures, and producing user-facing documentation
Desired Qualifications:
Experience with Agile Methodologies such as Kanban, comfortable working in iterative methodologies
Experience with Work Management platforms such as Jira, Airtable and Trello
Experience with IT Service Management platforms such as ServiceNow and Jira Service Management
Experience with Knowledge Management platforms such as Google Workspaces and Notion
Bachelor's degree in Computer Science or equivalent work experience
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $40.00 USD Hourly - $50.00 USD Hourly
Description: Our client is currently seeking a Application Engineering Analyst II - WOARior
Job Description:
As an Application Engineering Analyst II for Slack, you will report to a Manager, Information Technology in Los Angeles, California. You will join a multi-functional team collaborating to administer and support numerous Communications, Knowledge, and Work Management Platforms at Riot Games.
Your role will primarily focus on fulfilling Slack support requests and also include the identification and documentation of continuous improvement opportunities for the Slack services we provide to Rioters.
As Riot Games expands the creative expressions of its worlds, you will work with Rioters in every studio at Riot Games, including unreleased projects and non-gaming ventures. You will support a complex ecosystem of geographically distributed teams and processes with one goal in mind: empower these teams to focus on doing their best work and have an amazing experience in Slack.
Responsibilities:
Support an Enterprise Slack environment with close to 10,000 active users, 40 workspaces and thousands of channels
Resolve elevated support requests
Identify and document new support categories so they can be then be implemented in our self-service portal
Identify and document opportunities to automate support requests
Identify and document opportunities to shift support request categories to our help desk
Participate in the resolution of production incidents and time-sensitive requests
Work on sensitive requests with the highest level of confidentiality and privacy
Author and maintain documentation for operational process, policies and runbooks
Required Qualifications:
5+ years experience with Slack administration in a large, Enterprise Grid environment (at the scale of several thousand of users)
Advanced proficiency with Slack user roles and permissions
Advanced proficiency with Slack Connect
Disciplined and autonomous, comfortable context switching and adapting often as priorities change
Excellent English language skills: you are a comfortable public speaker and are used to writing in-depth application how-tos, documenting standard operating procedures, and producing user-facing documentation
Desired Qualifications:
Experience with Agile Methodologies such as Kanban, comfortable working in iterative methodologies
Experience with Work Management platforms such as Jira, Airtable and Trello
Experience with IT Service Management platforms such as ServiceNow and Jira Service Management
Experience with Knowledge Management platforms such as Google Workspaces and Notion
Bachelor's degree in Computer Science or equivalent work experience
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.