Senior Systems Engineer

Description:
**Hybrid | Westlake, TX**

Come and join our team that provides our client with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $68 - $73 / hr. w2

Responsibilities:

• Guiding/developing, communicating and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit
• Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability
• Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing and operational capabilities of the platform
• Simplifying the complex through consistency, refactoring and repeatability
• Helping in developing and executing operational stability practices supporting the Associate Experience within the Call Centers and Investment Centers
• Improving monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive
• Helping lead support teams through incident management and crisis management
• Leading end to end sub initiatives
• Supporting and communicating relevant IT governance policies, procedures, and processes

Experience Requirements:

• Minimum 10 years voice/digital experience
• Strong leadership and organizational skills
• Excellent communication and presentation skills with strong problem solving and analytical skills
• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
• Familiar with data communication protocols such as Web, telephony, and other protocols: HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP
• Familiarity with Docker and container-based development and deployment practices
• Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible
• Proficiency managing, configuring and tuning Linux operating systems
• Working knowledge of VoIP, SIP and data applications/networking
• Provision new services/technologies, providing cost effective telecommunications systems and technology options/solutions
• Examine customer needs to determine the best telecommunications equipment/service(s) and/or solution(s) to meet their needs
• Softphone software installs, configuration and troubleshooting
• System backups and reboots
• Documentation of process and procedures as assigned
• Ability to troubleshoot problems, perform dev unit testing/quality assurance, and support user acceptance testing to ensure successful project implementations. Provide the appropriate level of documentation and transition information for project efforts for application support and knowledge sharing as desired by methodology.
• Experience supporting 24/7, continuous availability production environments

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!