Overview
Hybrid
$60 - $70
Contract - W2
Contract - 12 Month(s)
10% Travel
Skills
Stakeholder Management
Stakeholder Engagement
Sales
CCaaS
Contact Center
Job Details
Title: Customer Experience (CX) Solution Consultant
Location: Dallas, TX
Job Description: We are seeking a seasoned Customer Experience (CX) Solution Consultant with deep expertise in contact center operations, CCaaS solutions, and CX transformation strategy. This role is ideal for a client-focused, innovation-driven leader with a track record of strategic thinking, stakeholder engagement, and cross-functional collaboration. You will work with enterprise clients to deliver cutting-edge CX solutions while mentoring internal teams and contributing to our thought leadership.
Key Responsibilities:
- Serve as a subject matter expert in contact center technologies, operations, and customer experience strategy.
- Lead the design and delivery of tailored CX and CCaaS solutions that align with client goals.
- Act as a trusted advisor to senior stakeholders, ensuring alignment between business objectives and technology implementation.
- Collaborate with cross-functional teams (Sales, Product, Engineering) to drive solution development and execution.
- Drive strategic initiatives aimed at contact center optimization, workforce engagement, and digital transformation.
- Champion a client-first mindset, ensuring all engagements are value-driven and outcome-focused.
- Mentor and guide junior consultants and team members, cultivating a culture of learning and accountability.
- Identify opportunities for process improvement and innovation, contributing to continuous solution enhancement.
Key Qualifications:
- 8+ years of experience in contact center consulting, customer experience, or related domain.
- Proven expertise in CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect, etc.).
- Demonstrated experience in leading large-scale CX transformation initiatives.
- Strong stakeholder management and executive presentation skills.
- Excellent problem-solving ability with a passion for innovation and client satisfaction.
- Natural leadership and mentoring abilities; experience managing cross-functional or matrixed teams.
- Exceptional communication and interpersonal skills with a collaborative approach.
Preferred Skills:
- Certifications in CCaaS platforms or customer experience strategy (e.g., CXPA).
- Familiarity with CRM and WFO/WEM platforms (e.g., Salesforce, Verint, Calabrio).
- Background in enterprise B2B consulting or professional services.
Why Join Us:
- Opportunity to shape CX strategy for Fortune 500 clients.
- Work with a dynamic and innovative team on impactful transformation projects.
- Competitive compensation, professional development, and hybrid flexibility.
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