Application Analyst (M365)

Application Analyst - Email and Collaboration Location: Boston MA 02163 - 3x a week onsite
Contract length: 6 months with potential to extend

Schedule: 9-5 EST - Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required

Application Analyst - Email and Collaboration Qualifications:

• Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom
• Participate in projects providing subject matter and technical expertise on applications
• Configure applications to match business needs
• Draft and update use case and technical documentation as needed
• Create troubleshooting guides and knowledge articles
• Complete other responsibilities as assigned

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.