IT Customer Relationship Manager

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Business Strategy
Continuous Delivery
Enterprise Architecture
IT Management
Information Technology

Job Details

We are looking for IT Customer Relationship Manager for our client in Richmond, VA
Job Title: IT Customer Relationship Manager
Job Location: Richmond, VA
Job Type: Contract
Job Description:

Responsibilities:

  • Meet and communicate directly with Agency leadership, including Executive-level management, on a routine basis.
  • Collaborate closely with IT leadership to ensure the successful and continuous delivery of all IT products and services.
  • Partner with Districts as a primary point of contact for IT management, escalations, and coordination.
  • Work with business and Enterprise Architecture teams to identify product lines and develop multi-year business capability roadmaps.
  • Build and maintain strong relationships with assigned business partners.
  • Coordinate with project managers, service, and operations managers to prioritize requests and manage escalations for assigned Divisions.
  • Identify opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Oversee the management of business partner expectations related to IT engagement and service/product delivery.
  • Manage escalations related to technology procurements, projects, and service delivery requests.
  • Identify, advocate for, and communicate customer needs effectively.
  • Collaborate with IT teams to manage production operations and strategic direction for systems owned by business partners.
  • Ensure continued compliance with organizational policies, standards, and guidelines.
Requirement/Must Have:
  • Bachelor s degree or six (6) or more years of related experience.
  • Experience working in Information Technology, including knowledge of SDLC, Agile Methodology, and Technology Procurements (5 years).
  • Strong written, verbal, and presentation communication skills across all leadership levels (10 years).
  • Proven ability to build rapport, establish credibility as a strategic partner, and influence without authority (10 years).
  • Skilled in conflict negotiation and resolution with experience handling challenging stakeholders (10 years).
  • Demonstrated ability to collaborate, share ownership, and drive results as part of a team (10 years).
  • Strategic thinker with the ability to connect business strategy to execution (10 years).
  • Experience in product line planning, development, and management (10 years).
  • Understanding of organizational structures, including Districts and Central Offices, is highly desirable.
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