Overview
Skills
Job Details
Position Overview:
As a Principal Commercial IT Business Analyst, you will serve as a strategic partner bridging business operations and technology solutions across our commercial operations, including sales, marketing, and customer success functions. This role combines deep business acumen with technical expertise to drive digital transformation initiatives and optimize commercial technology platforms. This role reports to the VP, IT Business Partner & Business Delivery Center
Key Responsibilities:
Lead complex business analysis initiatives for commercial technology platforms, with primary focus on Salesforce and integrated marketing/sales technologies
Partner with sales operations, marketing, and customer success teams to understand business requirements and translate them into technical solutions
Design and optimize end-to-end business processes across the commercial tech stack to drive efficiency and revenue growth
Develop comprehensive solution designs, including process flows, user stories, and technical specifications
Provide subject matter expertise in commercial systems architecture, particularly in areas of sales operations, marketing automation, and customer engagement platforms
Lead stakeholder engagement across multiple levels of the organization, from executive leadership to end users
Serve as a thought leader in commercial technology best practices
Technical Skills Required:
Advanced knowledge of Salesforce platform, including Sales Cloud, Service Cloud, and CPQ
Experience with marketing automation platforms (e.g., Pardot)
Understanding of sales operations tools (e.g., Outreach)
Proficiency in data visualization and analytics tools (e.g., Tableau, Power BI)
Knowledge of API integrations and data flow architectures
Experience with Agile methodologies and project management tools
Business Skills Required:
Proven track record of leading large-scale commercial technology initiatives
Strong understanding of B2B sales and marketing processes
Excellence in stakeholder management and executive communication
Advanced problem-solving and analytical capabilities
Ability to balance strategic thinking with tactical execution
Experience in change management and user adoption strategies
Qualifications:
Bachelor's degree in Business, Information Systems, or related field
10+ years of business analysis experience in commercial technology
Salesforce certifications preferred (Administrator, Advanced Administrator, or Platform App Builder)
Demonstrated experience in requirements gathering, solution design, and implementation
Track record of successful large-scale technology transformation projects
Impact & Scope:
Drive strategic initiatives that directly impact revenue generation and commercial operations
Influence technology roadmap for commercial systems
Lead cross-functional teams in delivering complex technology solutions
Partner with senior leadership to align technology initiatives with business strategy