IVR Architect with M365

Overview

Remote
$DOE
Accepts corp to corp applications
Contract - W2
Contract - 6 month(s)

Skills

M365

Job Details

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for IVR Architect with M365 in Remote. Below is the detailed job description.

Title: IVR Architect with M365

Location: Remote

Job Description:

Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex).

Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications.

Develop and maintain a modular IVR component library to support scalable and maintainable conversational flows.

Lead architecture design sessions and create high-level and detailed architecture diagrams.

Establish governance for development, deployment, and monitoring of conversational AI solutions.

Guide development teams on best practices for scalability, performance, and security.

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