Senior IT Service Specialist

Job Title
Senior IT Service Specialist

Job Description

The Senior IT Service Specialist acts as a first-tier lead support expert for Philips Ambulatory, Monitoring and Diagnostics (AM&D) applications, ensuring consistent and reliable system operations for both internal and external stakeholders.

Your role:

• Provide remote and in person support to users of the AM&D proprietary and third-party operational systems and applications
• Record all incidents in an IT Service Management tool to include ensuring timely responses to and closure of reported incidents, documenting all incidents in a comprehensive manner
• Directly assist clients on escalated, moderately complex technical issues as needed
• On Call rotation split with team to cover 24x7 emergencies

You're the right fit if:

• You've acquired 2+ years of experience supporting database driven applications, data extraction, transformation and loading (ETL) using Microsoft SQL
• Your skills include working knowledge of systems architecture and messaging services such as Rabbit MQ or Amazon MQ
• You have a degree in Computer Science, Information Systems or related field OR 6+ years of relevant experience in place of a bachelor's degree
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You have experience working in a regulated environment, preferably in the FDA or healthcare related fields
• Demonstrated experience with .NET, Java programming, and Salesforce a plus

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is an office-based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Malvern, PA is $97,000 to $154,980.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.