Overview
Skills
Job Details
Sr. Executive Desktop Support - Level II
- Executive Support
- Manage Engine
- SCCM
- Service Now
- Crestron
- Security Patching
- O365
- Mobile Device
As a member of the Infrastructure Team, this position will report to the IT Service Delivery Manager Service Desk. The IT Service Delivery Administrator will provide strong desktop support and executive-level white-glove support both onsite and remotely to our clients who have critical response time requirements for their business technology systems.
This role requires advanced troubleshooting skills, a strong customer-service mindset, and the ability to collaborate with high-level executives in a professional and discreet manner. Audio-visual (A/V) support expertise for meetings, presentations, and video conferencing is essential. Proficiency in Microsoft 365 (O365) applications and administration, as well as desktop hardware support, is mandatory.
This individual will work independently and as part of a team to analyze technical issues, resolve incidents quickly, and collaborate with project managers on assigned initiatives.
What You Will Do
- Ensure all departmental activities align with organizational goals and compliance standards.
- Provide strong end-user desktop support for hardware, software, and network connectivity issues.
- Deliver executive-level white-glove support, prioritizing C-suite and senior leadership needs.
- Set up, configure, and manage audio-visual systems for in-person and virtual meetings, events, and presentations.
- Administer and troubleshoot Microsoft 365 applications and services.
- Maintain and support desktop hardware (PCs, laptops, peripherals) and coordinate repairs or replacements.
- Develop and implement strategic plans to support IT service delivery and business objectives.
- Demonstrate strong leadership and team-building skills.
- Drive continuous improvement in customer service and business processes.
- Business Process Improvement.
- Documentation and Workflows
- Special Projects
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Experience
- Strong desktop support experience with a proven record of resolving complex technical issues.
- Executive white-glove support skills, including handling sensitive, high-priority incidents for senior leadership.
- Autio visual (A/V) system expertise, including setup, troubleshooting, and support for presentations, meetings, and video conferencing.
- Microsoft 365 (O365) administration and support knowledge, covering email, Teams, SharePoint, OneDrive, and related services.
- Hardware troubleshooting skills for PCs, laptops, printers, and peripherals
- Excellent communication and people skills
- Ability to work independently and in a team under high-pressure situations.
- Strong organizational skills and attention to detail.
- History of achieving zero deficiency audits and implementing effective business processes office operations as it relates to IT.
- Strong analytical, problem-solving, and decision-making abilities.
- Effective communication and people skills.
- Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
- Professional appearance and demeanor.
- Work with corporate IT to incorporate any applicable standards across technologies.