Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Job Details
Job Description:
Our client is seeking a highly skilled and motivated Help Desk I/II Tech to join their dynamic IT support team. This role is ideal for someone who thrives in a fast-paced environment and is committed to providing excellent IT support and customer service. As the first point of contact for all IT-related inquiries, the successful candidate will handle both Level I and Level II support tasks, ensuring efficient operation and resolution of all IT issues.
Responsibilities:
Qualifications:
Pay Range: $18.00 - $24.00 Hourly
This position offers a hybrid schedule, with time split between the office and remote work.
Our client is seeking a highly skilled and motivated Help Desk I/II Tech to join their dynamic IT support team. This role is ideal for someone who thrives in a fast-paced environment and is committed to providing excellent IT support and customer service. As the first point of contact for all IT-related inquiries, the successful candidate will handle both Level I and Level II support tasks, ensuring efficient operation and resolution of all IT issues.
Responsibilities:
- Serve as the initial point of contact for all IT support requests, including issues related to hardware, software, networking, and more.
- Provide first-line support for basic IT issues such as password resets, software installations, and network connectivity problems.
- Log and track all support requests and incidents accurately in the ticketing system, ensuring clear documentation of all interactions and troubleshooting steps.
- Escalate complex issues to Level II support or specialized IT teams as needed, maintaining communication with users and ensuring timely resolution.
- Perform remote troubleshooting and provide guidance on common desktop applications like Microsoft Office and Google Workspace.
- Assist with the setup and onboarding of new employees, including account creation, equipment setup, and initial training on IT systems and protocols.
- Support the maintenance and management of IT infrastructure, including servers, VPN connections, and network access controls.
- Participate in root-cause analysis and incident response for significant service disruptions or outages, contributing to continuous improvement of IT services.
Qualifications:
- Proven experience in IT support, particularly in a help desk or service desk role.
- Strong understanding of IT systems, including hardware, software, and networking fundamentals.
- Experience with operating systems such as Windows and macOS, and familiarity with mobile platforms like iOS and Android.
- Excellent problem-solving skills and the ability to troubleshoot and resolve a variety of IT issues.
- Strong communication skills, capable of explaining technical issues clearly to non-technical users.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Experience with ticketing systems such as ServiceNow or JIRA, and familiarity with ITIL best practices.
- IT certifications such as CompTIA A+, Network+, or ITIL are highly desirable.
- Previous experience with Active Directory, Microsoft Office 365, and Exchange is preferred.
- Knowledge of cloud-based systems like AWS or Azure, and endpoint management tools such as SCCM or JAMF, is a plus.
Pay Range: $18.00 - $24.00 Hourly
This position offers a hybrid schedule, with time split between the office and remote work.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.