Production Support Engineer

Overview

Remote
$85,000 - $95,000
Full Time
No Travel Required

Skills

sql
unix
linux
aws

Job Details

Production Support Engineer

Advanced knowledge of ticket management systems. Demonstrate the ability to create, modify, and monitor dashboards and workflows.
Understands and creates complex SQL scripts in support of resolving technical issues.
Strong analytical and problem solving skills.
Microsoft Office products (SharePoint, Outlook, Word, Excel, Power Point).
Application Performance Monitoring (Dynatrace, New Relic).
Confluence (Jira, Wiki).
Reporting/BI tools (Tableau, JReports).

Creates knowledge articles and ensures their accuracy.
Utilizes tools to assist in problem research and resolution and if management approved, data manipulation.
Provides research for problems referred from Customer Service and/or State Support staff.
Provides technical support, monitoring, and reporting for infrastructure, applications, and services. Reviews and researches application errors. Determines and takes appropriate action, with development teams and/or business partners, to correct and eliminate errors.
Ensures tickets are worked and completed within defined Service Level Agreements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About TriCom Technical Services