Bilingual Service Desk Anayst

Bilingual Service Desk Analyst
Responsibilities

• Work assigned Service Desk ticket queues:
  • Work a variety of tickets for all types of customers (consumers, regulators, and industry partners);
  • Work access management tickets for regulators and industry partners;
  • Answer consumer tickets, which primarily focus on our proprietary Insurance policy locator software.
• Answer phone calls from external customers, which include regulators, industry partners, and consumers.

Requirements

• Must be fluent in Spanish.
• Call Center/Contact Center experience.
• Entry-level technical experience; ability to troubleshoot browser issues, set-up user accounts, reset passwords, etc.
• Phone-based customer service experience (30+ calls per day).
• Excellent customer service skills.
• Ability to work effectively and efficiently in a team environment.
• In-depth knowledge of Microsoft Office applications.

Preferred

• Experience with Jira Service Management.

This is a 12-month Contract opportunity with our Kansas City, MO client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H-1B Visa sponsorship is not available for this opportunity. No third-parties, please.