Overview
Hybrid
Depends on Experience
Full Time
Skills
Internal Process Improvement
Apple pay
wallet and payment card
Job Details
Job Details:
Role: Internal Process Improvement SME
Location : Austin, Texas/ Raleigh, North Carolina
Type: Full Time
Qualifications:
- Experience: Minimum of 5-7 years of experience in process improvement, preferably within the payments or technology industry. Experience with shared services customer service / support ops models is highly desirable.
- Education: Bachelor s degree in business administration, Operations Management, Industrial Engineering, or a related field. A Master s degree or relevant certification (e.g., Six Sigma, Lean) is a plus.
- Technical Skills: Strong understanding of payment technologies, particularly Apple Pay and related WPC processes. Proficiency in process mapping tools and project management software.
- Analytical Skills: Ability to analyse complex processes, identify inefficiencies, and develop data-driven improvement strategies.
- Communication: Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
- Problem-Solving: Strong problem-solving skills, with the ability to think critically and creatively to overcome challenges and drive process innovation.
Additional Requirements:
- Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
- Familiarity with Apple s ecosystem and commitment to maintaining the highest standards of data security and user privacy.
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