Integration Technical Support Engineer

Integration Technical Support Engineer

Type: Contract (3+ months) (Subject to extension and possible full time)

Location: Remote (with a requirement to travel to onsite when required)

Citizenship Requirement: ship mandatory (Prior DoD project experience preferred)

Experience Level: 5-7 years

Pay Rate: $55-$70/hour (depending on experience)

Job Summary:

We are seeking an experienced Integration Technical Support Engineer to support integration of SYFT with ERPs or other systems. The ideal candidate will have a strong background in .NET development, SQL Server, and enterprise integration support, with a focus on security and compliance standards.

Technical skills:

• C# / .NET Framework (4.8) development experience


• Strong knowledge of SQL Server - queries, stored procedures, performance tuning


• Experience with Windows Authentication and Active Directory integration


• IIS (Internet Information Services) configuration, hosting, management, and troubleshooting


• Developing and supporting APIs (REST, SOAP)


• Consuming and integrating with third-party APIs


• Strong skills in log file analysis for troubleshooting integration and application issues


• Familiarity with Postman, SoapUI, Fiddler for API and integration testing


• PowerShell scripting for automation and server administration tasks


• Working knowledge of Windows Server environments


• Understanding of database connectivity, connection pooling, and domain authentication


• Experience with network analysis tools like Wireshark for packet tracing and debugging


• Knowledge of SSL/TLS, certificate management, and secure coding practices


• Understanding of CI/CD pipelines for deployment of integrations


• Understanding of SDLC (Software Development Life Cycle) processes


• Prior experience in working with DoD customers or working in a highly regulated environment (understanding STIG compliance requirements)

Other Skills:

• Strong analytical and troubleshooting skills to resolve integration and support issues efficiently


• Clear written and verbal communication skills for issue documentation, knowledge sharing, and customer interactions


• Ability to collaborate with functional, security, and infrastructure teams


• Quick learner of new tools, systems, and compliance requirements


• Ability to create technical documentation, interface specifications, and support runbooks


• Mindset to understand and address customer pain points promptly and professionally


• Ability to prioritize incidents, enhancements, and scheduled support tasks efficiently

Benefits:

At Ledgent Technology, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options. Our Ambassadors are eligible for a wide range of benefits, including:

• Minimum Essential Coverage (MEC) Plan


• Basic and enhanced hospital indemnity plans


• Dental and vision coverage


• Accident and critical illness plans


• Term life insurance


• Short-term disability plan


• Direct deposit/pay card options


• Credit union membership


• Employee discount clubs


• Referral bonuses


• Training and coaching


• Specialized recognition programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.