Desktop Support

Overview

On Site
Depends on Experience
Contract - Independent

Skills

Microsoft Windows
Network Support
Remote Support
Desktop Support
Troubleshooting

Job Details

Job Description:

Operating System Support: Proficient in supporting Windows 10/11 and macOS platforms, including troubleshooting OS-level issues and managing updates.

Microsoft 365 Expertise: Strong knowledge of Microsoft Office 365 suite, including Outlook, Teams, SharePoint, and OneDrive support.

Ticketing Systems: Experienced in using ServiceNow for incident tracking, service requests, and workflow management.

Remote & Onsite Support: Capable of diagnosing and resolving software and hardware issues both remotely and in person.

Device Management Tools: Hands-on experience with JAMF for macOS device management and Autopilot for Windows provisioning.

Troubleshooting & Diagnostics: Strong analytical skills for identifying root causes and implementing effective solutions across a range of technical issues.

Team Collaboration & Independence: Comfortable working independently or as part of a cross-functional team in fast-paced environments.

Network Support: Familiar with basic networking tasks, including hands-and-feet support for routers, switches, and cabling.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Fort Technologies Inc.