ServiceNow Technical Lead

ServiceNow Technical Lead

Salary: Open + Bonus

Location: McLean, VA / Plano, TX / Chicago, IL

Onsite: 5 days/week

*We are unable to provide sponsorship for this role*

Qualifications

• 8-10 years of relevant experience
• Bachelor's degree
• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
• Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
• Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
• Understanding of UX/UI best practices
• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.

Responsibilities

• Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
• Managing multiple projects and work in a fast-paced environment.
• Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
• Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.

• Customize the ServiceNow platform to meet approved business requirements and optimize user experience.

• Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.