Project Manager

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

At NuAxis, every team member plays a vital role in shaping our future. We thrive on collaboration, innovation, and shared purpose. We celebrate diversity and value the unique perspective each person brings to their work, team, and community.

About the Role

• We are seeking a talented and motivated Project Manager to lead and oversee the delivery of Tier 1 and Tier 2 IT support services under a managed service contract. This role is central to ensuring excellence in service delivery, performance reporting, and customer experience across a high-impact federal program.
  
• As the project manager for the contract, you will,
  
• Provide oversight and direction to the enterprise service desk in support of a high-paced environment that provides support to 16,500+ end-users.
  
• Directly manage and coordinate the day-to-day operational activities of the ESD contractor staff.
  
• Work with the federal customer service managers for HQ and the regions, the ESD supervisor, and the ESD functional lead to support their requirements and support of any requirements from the contractor program manager.
  
• Carry out approved task plans and deliverables creation/update, ensure conformance with project task schedules, costs, performance, and contractual obligations.
  
• Follow the OCIO PMO policies and guidelines. Coordinate with federal management to organize and assign responsibilities to subordinates, oversee the successful completion of all projects, assigned tasks, and help to prepare and deliver briefings.
  
• Communicate extensively and effectively across all levels of leadership.
  
• Support and maintain a structure that promotes consistent, high-quality service delivery, ensuring conformance with high work standards.
  
• Other duties as required to fulfill the requirements of the resultant BPA and subsequent order(s).
  

Minimum Required Experience

• Must possess excellent communication (oral and written) skills, attention to detail, problem solving and excellent customer service skills;
  
• Ability to manage multiple related projects and navigate complex IT and Operational activities that span functions of organizations and regions to align results with organizational goals;
  
• Knowledge of Agile methodologies and experience using agile to implement projects within a federal government environment, as well as managing an agile team;
  
• Demonstrated ability to lead large teams of 50 or more resources;
  
• Ability and experience to deal with ambiguity and frequent changes in priorities, as well as to prioritize workload based on needs of the customer;
  
• Experience managing teams of contract support personnel with diverse IT skill sets at multiple locations;
  
• Experience maintaining and managing client interface at senior levels across multiple client organizations; and
  
• At least 8 years of successful and consecutive commensurate experience in an IT, customer service, service desk management or technology-related field, with the last 3 years on large government or commercial technical contracts.
  

Minimum Required Education and Certifications

• A bachelor's degree in computer science, engineering, information systems, business, or a related discipline is preferred. Or, an MBA or master's degree in engineering management, computer science, engineering, information systems, or a related discipline.
  
• A Project Management Institute (PMI) Project Management Professional (PMP) certification that is current (i.e., PMI's continuing education requirement met) is required.
  
• The Contractor Project Manager must have attained one of the following two certifications:
  
• ITIL 4 Managing Professional, or ITIL 4 Strategic Leader, or ITIL v3 Expert Certification - IT Service Management and must upgrade to ITIL 4 Managing Professional or ITIL 4 Strategic Leader within 9 months of contract award or,
  

One of the following:

• Help Desk Institute (HDI) Certification - Support Center Manager.
  
• Certificate of completion of the HDI class Workforce Management Principles.
  
• Kanban Management Professional.
  

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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