Overview
On Site
Full Time
Skills
Information Technology
Laptop
Network
Remote Access
Management
Standard Operating Procedure
Customer Service
Technical Support
Policies and Procedures
Supervision
Job Details
Duration:0-6 month(s)
Description/Comment:SCOPE: Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. KNOWLEDGE: Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. COMPLEXITY: Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. SUPERVISION: Normally receives detailed instructions on all work. EXPERIENCE: Typically requires 0-3 years of related experience.
Additional Job Details:3 days onsite at San Mateo HQ, 2 days onsite in San Francisco office *Max bill rate: ***/hr *
Description/Comment:SCOPE: Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. KNOWLEDGE: Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. COMPLEXITY: Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. SUPERVISION: Normally receives detailed instructions on all work. EXPERIENCE: Typically requires 0-3 years of related experience.
Additional Job Details:3 days onsite at San Mateo HQ, 2 days onsite in San Francisco office *Max bill rate: ***/hr *
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