Desktop & Field Support Engineer - DFSE 25-24365

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
No Travel Required

Skills

Repair
Microsoft Office
Microsoft Windows
Problem Solving
Remote Support
System Administration
Customer Service
Field Operations
Laptop
Management
Printers
Active Directory
Communication
Computer Hardware
Conflict Resolution
Inventory
Technical Support
Virtual Machines
Warehouse

Job Details

Job Title: Desktop & Field Support Engineer (Asylum Seeker HERRC Support)
Location: Brooklyn, NY
Duration: 1 Year (Full-Time Contract)

Job Overview:

We are seeking a skilled and proactive Desktop & Field Support Engineer to provide technical support across both desktop and field environments for humanitarian response operations. This hybrid role requires a strong troubleshooting mindset, hands-on technical expertise, and the ability to work independently in fast-paced and evolving conditions. Ideal candidates will be flexible, reliable, and committed to delivering high-quality support in both office and field settings.

Key Responsibilities:

  • Provide IT desktop and field support at assigned HERRC (Humanitarian Emergency Response and Relief Center) locations.

  • Diagnose and repair issues with laptops, printers, badging systems, and other hardware.

  • Respond to and resolve customer requests, service tickets, and incident reports in a timely manner.

  • Support field operations, including equipment setup, software imaging, updates, and general maintenance.

  • Manage inventory of IT assets and assist with equipment warehousing, pickups, and deliveries.

  • Oversee endpoint management systems and maintain asset records.

  • Handle VMS (Visitor Management System) administration and basic maintenance tasks.

Required Skills & Experience (Mandatory):

Candidates without the following qualifications will not be considered.

  • Minimum 4 years of IT and desktop support experience, ideally in hybrid field/office environments.

  • Proficient with Microsoft Windows OS, Office 365, and commonly used business applications.

  • Experience with Active Directory, endpoint management tools, and IT ticketing systems.

  • Ability to lift and move hardware and peripherals (up to 50 lbs).

  • Valid driver's license with the flexibility to travel to multiple sites, including remote or emergency locations.

  • Strong problem-solving skills with the ability to troubleshoot hardware and software issues efficiently.

  • Excellent interpersonal communication and customer service skills.

  • Self-motivated and capable of managing multiple assignments in high-pressure scenarios.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.