Overview
Skills
Job Details
Job Title: Business/System Analyst Senior Location: Remote Rate: As low as possible
Job Summary:
We are seeking a Senior Business/System Analyst with extensive experience in Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud) to support a special project involving cross-functional collaboration, system enhancements, and business process improvements. The role requires strong functional experience, leadership in documentation, and an ability to drive projects through both Agile and Waterfall SDLCs.
Key Responsibilities:
Lead requirements gathering, documentation, and gap analysis sessions with business stakeholders.
Translate business needs into functional specifications, user stories, and acceptance criteria.
Conduct UAT planning, test case development, and end-user training.
Collaborate with developers and technical teams to ensure business requirements are met.
Provide production support, troubleshoot issues, and assist in system enhancements.
Support low-code configuration and declarative development within Salesforce.
Participate in system testing, data mapping, and data modeling activities.
Assist in the preparation of training materials and user documentation.
Required Skills & Qualifications:
10+ years of Business/System Analyst experience, with at least 5 years in Salesforce environments.
Strong functional experience in Salesforce CPQ and Salesforce CX.
Experience working in both Agile and Waterfall methodologies.
Expertise in:
Functional requirements, use cases, user stories
UAT test planning & execution
Data mapping, data cleansing, data modeling
Strong documentation skills and attention to detail.
Experience with low-code platforms and declarative development.
Excellent communication and stakeholder management skills.
Education:
Bachelor s or Master s degree in Computer Science, Information Systems, or a related technical field.