SFDC BA

Title: SFDC BA

Work location: Houston, TX (2-3 days onsite)

Contract

Role:

• Collaborate with Client business stakeholders to understand key business objectives and ideas to help define and transform them into a scoped and sized business change, including the definition of minimal value product (MVP).
• MANDATORY Need:- Work with Salesforce developers/admins to design utility-specific solutions using Salesforce Energy & Utilities Cloud, Service Cloud, Field Service,
• Ensure Salesforce configurations align with regulatory requirements (e.g., PUC mandates).
• Experience with Salesforce Energy & Utilities Cloud, Service Cloud, or Field Service Lightning (FSL) for scheduling and dispatch
• Knowledge of customer 360 view, case management, and asset tracking in utility contexts
• Familiarity with Salesforce Data Loader, Flows, and custom objects related to utility processes
• Establish a requirements management strategy which describes, process for elicitation, documentation standards and format, tools, meeting cadence, backlog grooming process, review & approval process, change process, and communications processes.
• Elicit business requirements and document in the form of a vision statement, visual models/process flows, business objectives, goals, and success criteria.
• Elicit functional and non-functional requirements and document in the form of epics, stories, wireframes, business rules, and acceptance criteria.
• Build, organize help prioritize and maintain the project backlog over the course of the project, often serving as a partner and mentor for the Client s Business Lead/Product Owner.
• Facilitate the ongoing backlog grooming process, supporting the Client s Business Lead/Product Owner to define value, priority, and select scope for upcoming releases and sprints.
• Collaborate with Client Product Owner, Business Users, and Technical Team to write and elaborate user stories to include acceptance criteria and business rules per the team s Definition of Done .
• Participate in Agile/Scrum ceremonies such as stand-ups, demos and sprint retrospectives.
• Facilitate the review of stories with team during sprint planning to ensure the team has a common understanding of the user story and acceptance criteria.
• Analyze new requests from stakeholders and determine if the request is a defect, new story, a modification to an existing story, or already covered in an existing story. Update the backlog and stories as appropriate.
• Maintain an overall view and perspective on the big picture and understanding how the parts of the project fit together to provide the overall solution.
• Perform functional testing during development sprints and review testing issues to determine if the issue is a bug or behaving as expected.