Helpdesk

Overview

On Site
$DOE
Full Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 7 month(s)

Skills

Network
TCP/IP

Job Details

Role: HELPDESK

Location: Des Moines, IA 50319

Duration: 7 months

The Client is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.

Key Responsibilities:

Provide desktop/laptop/thin client support both desk-side and remotely.

Install, patch, and troubleshoot Windows 7/10.

Troubleshoot issues with Microsoft 2019 and Office 365 products.

Configure and troubleshoot Windows networking (TCP/IP).

Escalate issues to next-level support or management as appropriate.

Troubleshoot issues with Microsoft Edge and Google Chrome.

Provide support using remote tools.

Install and troubleshoot a variety of in-house developed and third-party software.

Troubleshoot desktop and network printer issues.

Support Google Workspace products.

Support Apple devices (iPad, iPhone).

Understand and support Microsoft Active Directory (client-side).

Implement hard drive encryption, preferably using Bitlocker and McAfee.

Modify system registry as needed.

Qualifications:

Required Experience:

4 years of experience in PC support (desktop/laptop/thin client).

4 years of experience with Windows 7/10 installation, patching, and troubleshooting.

4 years of experience troubleshooting Microsoft 2019.

4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.

4 years of experience escalating issues to next-level support/management.

4 years of experience troubleshooting Microsoft Edge and Google Chrome.

4 years of experience providing support with remote tools.

4 years of experience installing and troubleshooting a variety of software.

Experience in support of Microsoft Office 365 products.

Experience in Apple device support (iPad, iPhone).

Thorough understanding of Microsoft Active Directory (client-side).

Experience with hard drive encryption, preferably Bitlocker and McAfee.

Desired Experience:

Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.

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