Overview
On Site
Depends on Experience
Contract - W2
Contract - 20 week(s)
Skills
Audio Video / AV
Job Details
Job Description – AV Support Specialist I
Job at a Glance
Job Overview
We are seeking an AV Support Specialist I to join the Experiential Content Production team within a global telecommunications and media company. This role is responsible for the day-to-day support and operation of digital signage platforms used across the enterprise, including the management of over 600 digital signage endpoints.
The position is AV-heavy and highly collaborative, with a strong emphasis on live support, troubleshooting, and coordination with communications, media production, and IT teams. Candidates with backgrounds in audiovisual systems, digital content distribution, or conference/media services are strongly preferred.
This is a hands-on, onsite role based at the company’s Philadelphia headquarters, with occasional remote support of regional locations.
Key Responsibilities
Qualifications
Required:
About the Client
Our client is a Fortune 50 telecommunications and media company leading the charge in enterprise workplace experience. This role supports the Experiential Content Production team responsible for digital signage, conference services, and corporate media production across all business units. With 600+ active signage endpoints and a growing library of interactive, scheduled content, this team plays a pivotal role in maintaining high-impact digital communication infrastructure at scale.
Job at a Glance
- Job Title: AV Support Specialist I
- Location: Philadelphia, PA (100% Onsite, 5 days/week)
- Work Type: Full-time, 40 hours/week
- Contract Type: W2, long-term contract (annual renewal expected)
- Pay Rate: $29.00 – $32.00/hour + optional medical, dental, vision, 401(k) match
Job Overview
We are seeking an AV Support Specialist I to join the Experiential Content Production team within a global telecommunications and media company. This role is responsible for the day-to-day support and operation of digital signage platforms used across the enterprise, including the management of over 600 digital signage endpoints.
The position is AV-heavy and highly collaborative, with a strong emphasis on live support, troubleshooting, and coordination with communications, media production, and IT teams. Candidates with backgrounds in audiovisual systems, digital content distribution, or conference/media services are strongly preferred.
This is a hands-on, onsite role based at the company’s Philadelphia headquarters, with occasional remote support of regional locations.
Key Responsibilities
- Provide Tier 1 AV and signage support for digital signage endpoints, video walls, and interactive display systems across the enterprise.
- Manage AV hardware including monitors, media players, cable boxes, projectors, microphones, cameras, and HDMI extenders
- Set up and maintain digital signage templates and interactive content schedules using proprietary signage platforms
- Troubleshoot and resolve device communication issues, including video routing, signal flow, and basic scripting logic within the signage platform.
- Support corporate conference room systems and media production infrastructure.
- Collaborate closely with teams in Communications, Facilities, IT, and Media Production to ensure seamless execution of content strategies.
- Document and resolve issues using enterprise ticketing systems (e.g., Jira).
- Assist with light scripting or logic building using JavaScript or proprietary signage languages for system automation and template management.
- Maintain up-to-date system documentation, diagrams, and support articles.
- Ensure excellent user experience through fast, clear, and professional support.
Qualifications
Required:
- 1–3 years of experience in AV support, IT support, or related technical roles.
- Associate’s or Bachelor’s degree in Information Technology, AV Technology, or a related field—or equivalent hands-on experience.
- Strong troubleshooting skills across AV hardware and Windows-based systems.
- Experience with remote support tools (e.g., TeamViewer, VNC, RDP, or Dameware).
- Familiarity with ticketing systems (e.g., Jira or ServiceNow).
- Ability to lift and transport moderate-weight AV or IT equipment.
- Strong communication skills; able to interface with both technical and non-technical users.
- Hands-on experience with AV systems, conference room setups, or digital signage platforms (e.g., Four Winds Interactive, Popula).
- Exposure to scripting languages (e.g., JavaScript) or proprietary platform logic used for interactive content configuration.
- Understanding of RSS/JSON/XML or structured content feeds.
- Experience working in media production environments or supporting large-scale content distribution systems.
- Familiarity with Adobe Creative Suite (Photoshop, After Effects) or design workflows is a plus.
About the Client
Our client is a Fortune 50 telecommunications and media company leading the charge in enterprise workplace experience. This role supports the Experiential Content Production team responsible for digital signage, conference services, and corporate media production across all business units. With 600+ active signage endpoints and a growing library of interactive, scheduled content, this team plays a pivotal role in maintaining high-impact digital communication infrastructure at scale.
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