Overview
On Site
USD 15.00 - 25.00 per hour
Full Time
Skills
Remote Support
Help Desk
ServiceNow
Printers
Laptop
FOCUS
Repair
Computer Networking
Management
Information Systems
Computer Science
Technical Support
Issue Tracking
Microsoft Windows
Active Directory
Computer Hardware
Microsoft Office
Microsoft SCCM
Communication
Documentation
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
The company is bringing on a contractor for 6 months to help support their Desktop Support/PC Technician team. The team consists of 4 people. This team helps the internal employees at HQ in Westlake. They take escalated calls from the helpdesk, handle the printers/MFDs, configure new computers, etc. They deploy devices to new users and are mostly a Windows 10 shop, but do have some Macs. They use ServiceNow as a ticketing system, support hardware issues, Office 365, image computers using SCCM, support printers, and more. The bulk of what they will be doing is helping image and deploy PCs/laptops. They have to get new devices out so they can get the old devices back and shipped back to the hardware vendor by the end of February, so this is an immediate focus. After that timeline, this team does deploy devices to new users and for a continuous refresh, so it is imperative they come in with skills to be able to image and load applications to devices since they do not have much time to train someone up on the basics of imaging. Their process follows a checklist/instructions and then this person will have to look to see what applications need to be added outside of the standard applications, make sure those applications were added and nothing was missed, then get the device ready to ship.
Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems
Set up hardware and install and configure software and drivers
Maintain and repair computer equipment or peripheral devices
Provide second tier support assistance when escalated from the Support Desk
WORK EXPERIENCE / REQUIREMENTS:
Excellent communication skills; ability to explain technical issues in terms an end user can understand
Familiarity with Microsoft Windows, PC hardware, and networking technologies
Exceptional organizational and time-management skills
Ability to document issues and resolution
Ability to learn, take direction and work well within a team
EDUCATIONAL REQUIREMENTS
Bachelor's degree in Information Systems, Computer Science, or a related field is preferred, but high school diploma is required
Skills
Windows 10, Active directory, Troubleshooting, Hardware, Office 365, Imaging, Sccm, Support, Technical support, Deployment, Ticketing system
Top Skills Details
Windows 10,Active directory,Troubleshooting,Hardware,Office 365,Imaging,Sccm
Additional Skills & Qualifications
Strong communication
Documentation
The ability to work independently and ask for help when needed
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $15.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in WESTLAKE,OH.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The company is bringing on a contractor for 6 months to help support their Desktop Support/PC Technician team. The team consists of 4 people. This team helps the internal employees at HQ in Westlake. They take escalated calls from the helpdesk, handle the printers/MFDs, configure new computers, etc. They deploy devices to new users and are mostly a Windows 10 shop, but do have some Macs. They use ServiceNow as a ticketing system, support hardware issues, Office 365, image computers using SCCM, support printers, and more. The bulk of what they will be doing is helping image and deploy PCs/laptops. They have to get new devices out so they can get the old devices back and shipped back to the hardware vendor by the end of February, so this is an immediate focus. After that timeline, this team does deploy devices to new users and for a continuous refresh, so it is imperative they come in with skills to be able to image and load applications to devices since they do not have much time to train someone up on the basics of imaging. Their process follows a checklist/instructions and then this person will have to look to see what applications need to be added outside of the standard applications, make sure those applications were added and nothing was missed, then get the device ready to ship.
Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems
Set up hardware and install and configure software and drivers
Maintain and repair computer equipment or peripheral devices
Provide second tier support assistance when escalated from the Support Desk
WORK EXPERIENCE / REQUIREMENTS:
Excellent communication skills; ability to explain technical issues in terms an end user can understand
Familiarity with Microsoft Windows, PC hardware, and networking technologies
Exceptional organizational and time-management skills
Ability to document issues and resolution
Ability to learn, take direction and work well within a team
EDUCATIONAL REQUIREMENTS
Bachelor's degree in Information Systems, Computer Science, or a related field is preferred, but high school diploma is required
Skills
Windows 10, Active directory, Troubleshooting, Hardware, Office 365, Imaging, Sccm, Support, Technical support, Deployment, Ticketing system
Top Skills Details
Windows 10,Active directory,Troubleshooting,Hardware,Office 365,Imaging,Sccm
Additional Skills & Qualifications
Strong communication
Documentation
The ability to work independently and ask for help when needed
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $15.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in WESTLAKE,OH.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.