Systems Administrator

The Systems Administrator will provide first-level and second-level technical support for photogrammetric, raster, CADD/engineering design, and project management applications used by State engineering teams. The candidate will act as a State agent in troubleshooting, client configuration, software upgrades, and problem resolution across multiple platforms.

The Systems Administrator will be responsible for tasks including but not limited to:

• Photogrammetric Applications provide first level help desk and desk side support on client configurations and upgrades and act as a State agent in problem resolution with other entities. Applications include but are not limited to ImageStation Orthopro, Stereo Display, Feature collection, DTM Collection, Digital Mensuration, Automatic Elevations, and Image Analyst.
• Raster Products provide first level help desk and desk side support on client configurations and upgrades and act as a State agent in problem resolution with other entities. Applications include but are not limited to Bentley Descartes.
• CADD/Engineering Design Software provide first level help desk and desk side support on client configurations and upgrades and act as a State agent in problem resolution with other entities. Applications include but are not limited to ArcGIS, MicroStation, InRoads, OpenRoads, InRoads Bridge, OpenRoads Bridge, InRoads Survey, OpenRoads Survey, and Bluebeam.
• Engineering Project Management Software provide first level help desk support on client configurations and upgrades and act as a State agent in problem resolution with other entities. Applications include but are not limited to Bentley ProjectWise.
• Plotter Software - provide first level help desk and desk side support on client configurations and upgrades, server configurations and upgrades, and provide integration with plot drivers and plot devices. Applications include but are not limited to ProjectWise Interplot.
• Licensing Support maintain State license pools for CADD and Engineering related software licenses and interface with various software manufacturers to obtain upgrades and for problem resolution. Software manufacturers include but are not limited to Visual Lighting, Altiva, AutoCAD, Bentley, Bluebeam, Ensoft, ETAP, FB-Multipier, GeoCue, Global Mapper, Lusas, PTV, and Sidra Solutions.
• GIS - provide first level help desk and desk side support on client configurations and upgrades and act as a State agent in problem resolution with other entities. Products include but are not limited to ESRI ArcGIS and Global Mapper.
• Desktop Support provide second level Microsoft related operating systems support Provide general desktop application support of Microsoft Office related products.
• Provide support for CADD/Engineering workstations, desktops, and laptops, from manufacturers such as Lenovo, HP, and Dell, as well as any peripheral devices such as HP and Xerox printers, HP, OCE and Canon large-format plotters. Support includes troubleshooting, triage, repair, as well as software troubleshooting and configuration of associated applications, drivers, and bios software.
• Provide support for projects or administrative tasks in the enterprise. Tasks include but are. not limited to planning and implementation of workstation and computer deployments, providing input on server specifications and requirements.