Overview
On Site
USD 25.00 - 26.00 per hour
Full Time
Skills
Productivity
Tier 1
Tier 2
Laptop
Mobile Devices
Printers
Slack
Access Control
Computer Hardware
Knowledge Base
Onboarding
Provisioning
Patch Management
Inventory
Regulatory Compliance
Technical Support
Help Desk
Microsoft Windows
OS X
Operating Systems
IOS Development
Android
Remote Support
TeamViewer
Cloud Computing
Microsoft Office
Computer Networking
DNS
Dragon NaturallySpeaking
DHCP
Virtual Private Network
Firewall
Communication
Problem Solving
Conflict Resolution
Attention To Detail
Management
CompTIA
Network+
HIPAA
Zendesk
JIRA
Service Management
Cyber Security
Project Management
Project Planning
Health Care
Professional Development
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Job Title: Technical Support Specialist
Location: Ontario, CA - Hybrid Schedule
Department: IT & Operations
Reports To: IT Manager or Director of Technology
About Citrus Valley Medical Associates
Citrus Valley Medical Associates, also known as The Mighty Docs, is a healthcare provider group serving the Inland Empire region of Southern California. Here's an overview of what they do:
Core Services
Primary Care: Comprehensive general health services for patients of all ages.
Specialty Care: Including Cardiology, Neurology, and Rheumatology.
Urgent Care: After-hours and same-day care, both in-person and virtual, especially when primary care offices are closed. Care
They offer a specialized Coordinated Care Clinic (CCC) for patients aged 65 and older. This clinic provides tailored care and helps seniors and their caregivers navigate complex healthcare needs.
Offices are located throughout the Inland Empire, including, Norco, Eastvale, Riverside and new HQ in Ontario.
As we grow, we're looking for a dedicated and tech-savvy Technical Support Specialist to ensure our team and systems run smoothly.
Job Summary
As a Technical Support Specialist, you will be the first line of support for internal staff and external users, resolving technical issues, managing hardware and software setups, and ensuring a seamless digital experience. You'll play a key role in maintaining productivity and supporting our creative and healthcare-focused teams.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support via email, chat, phone, and ticketing systems.
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support cloud-based applications (e.g., Google Workspace, Slack, Zoom, project management tools).
Manage user accounts, permissions, and access controls across systems.
Install, configure, and maintain hardware and software for Mac and Windows environments.
Document issues, solutions, and best practices in the internal knowledge base.
Escalate complex issues to IT staff or vendors as needed.
Assist with onboarding/offboarding processes, including device provisioning and account setup.
Monitor system performance and assist with patch management and updates.
Maintain inventory of IT assets and ensure compliance with security policies.
Required Skills & Qualifications
2+ years of experience in IT support, helpdesk, or desktop support roles.
Strong knowledge of Windows, macOS, and mobile operating systems (iOS/Android).
Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Jamf, Intune).
Experience with cloud platforms like Google Workspace or Microsoft 365.
Basic understanding of networking concepts (DNS, DHCP, VPN, firewalls).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage multiple priorities.
Healthcare experience preferred, but not required
Preferred Qualifications
CompTIA A+, Network+, or similar certifications.
Experience in a healthcare or HIPAA-compliant environment.
Familiarity with ticketing systems like Zendesk, Freshdesk, or Jira Service Management.
Knowledge of cybersecurity best practices.
Skills
Project management, Infrastructure, Implementation, Project plan
Top Skills Details
Project management,Infrastructure,Implementation,Project plan
Additional Skills & Qualifications
Why Join Us?
Work with a mission-driven team passionate about transforming healthcare.
Flexible work environment with remote options.
Opportunities for growth and professional development.
Competitive salary and benefits.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $25.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Corona,CA.
Application Deadline
This position is anticipated to close on Jun 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Title: Technical Support Specialist
Location: Ontario, CA - Hybrid Schedule
Department: IT & Operations
Reports To: IT Manager or Director of Technology
About Citrus Valley Medical Associates
Citrus Valley Medical Associates, also known as The Mighty Docs, is a healthcare provider group serving the Inland Empire region of Southern California. Here's an overview of what they do:
Core Services
Primary Care: Comprehensive general health services for patients of all ages.
Specialty Care: Including Cardiology, Neurology, and Rheumatology.
Urgent Care: After-hours and same-day care, both in-person and virtual, especially when primary care offices are closed. Care
They offer a specialized Coordinated Care Clinic (CCC) for patients aged 65 and older. This clinic provides tailored care and helps seniors and their caregivers navigate complex healthcare needs.
Offices are located throughout the Inland Empire, including, Norco, Eastvale, Riverside and new HQ in Ontario.
As we grow, we're looking for a dedicated and tech-savvy Technical Support Specialist to ensure our team and systems run smoothly.
Job Summary
As a Technical Support Specialist, you will be the first line of support for internal staff and external users, resolving technical issues, managing hardware and software setups, and ensuring a seamless digital experience. You'll play a key role in maintaining productivity and supporting our creative and healthcare-focused teams.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support via email, chat, phone, and ticketing systems.
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support cloud-based applications (e.g., Google Workspace, Slack, Zoom, project management tools).
Manage user accounts, permissions, and access controls across systems.
Install, configure, and maintain hardware and software for Mac and Windows environments.
Document issues, solutions, and best practices in the internal knowledge base.
Escalate complex issues to IT staff or vendors as needed.
Assist with onboarding/offboarding processes, including device provisioning and account setup.
Monitor system performance and assist with patch management and updates.
Maintain inventory of IT assets and ensure compliance with security policies.
Required Skills & Qualifications
2+ years of experience in IT support, helpdesk, or desktop support roles.
Strong knowledge of Windows, macOS, and mobile operating systems (iOS/Android).
Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Jamf, Intune).
Experience with cloud platforms like Google Workspace or Microsoft 365.
Basic understanding of networking concepts (DNS, DHCP, VPN, firewalls).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage multiple priorities.
Healthcare experience preferred, but not required
Preferred Qualifications
CompTIA A+, Network+, or similar certifications.
Experience in a healthcare or HIPAA-compliant environment.
Familiarity with ticketing systems like Zendesk, Freshdesk, or Jira Service Management.
Knowledge of cybersecurity best practices.
Skills
Project management, Infrastructure, Implementation, Project plan
Top Skills Details
Project management,Infrastructure,Implementation,Project plan
Additional Skills & Qualifications
Why Join Us?
Work with a mission-driven team passionate about transforming healthcare.
Flexible work environment with remote options.
Opportunities for growth and professional development.
Competitive salary and benefits.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $25.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Corona,CA.
Application Deadline
This position is anticipated to close on Jun 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.