Overview
On Site
USD 40,000.00 per year
Full Time
Skills
Workflow
Collaboration
Customer Support
Technical Support
Computer Hardware
Computer Networking
Operating Systems
Help Desk
Management
ServiceNow
Conflict Resolution
Problem Solving
Effective Communication
Supervision
Security Clearance
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2508689
Location: WASHINGTON, DC, US
Date Posted: 2025-08-14
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
SAIC is looking for a Site Support Technician to join our Pension Benefit Guaranty Corporation (PBGC) team in Washington, DC. The Site Support Technician's primary responsibilities include interfacing with PBstaff onsite at their headquarters location as well as supporting remote staff with requests and issues as assigned.
Job Duties
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking.
Troubleshoot and resolve IT-related problems promptly, either remotely or in person, ensuring minimal disruption to workflow.
Install, configure, and maintain computer systems, peripherals, and software applications.
Set up and manage user accounts and access permissions in accordance with company policies.
Collaborate with other IT team members to identify and implement solutions to improve system performance, reliability, and security.
Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
Interact as needed with other IT personnel and potentially the customer when the customer's problem cannot be resolved directly.
Document and maintain accurate records of all IT support activities, including troubleshooting steps and resolutions.
Qualifications
Education & Experience
AA Degree in related discipline and one-year related experience; Or, High School and two (2) years of related experience with relevant certification.
Strong knowledge of computer hardware, software, networking, and operating systems.
Familiarity with help desk software and ticketing systems for managing support requests (e.g., ServiceNow).
Excellent troubleshooting and problem-solving skills, with a methodical approach to diagnosing and resolving issues.
Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Ability to work independently with minimal supervision, as well as collaboratively within a team environment.
Customer-focused mindset with a commitment to delivering exceptional service and support to all users.
Clearance: Must be able to attain Public Trust
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: WASHINGTON, DC, US
Date Posted: 2025-08-14
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
SAIC is looking for a Site Support Technician to join our Pension Benefit Guaranty Corporation (PBGC) team in Washington, DC. The Site Support Technician's primary responsibilities include interfacing with PBstaff onsite at their headquarters location as well as supporting remote staff with requests and issues as assigned.
Job Duties
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking.
Troubleshoot and resolve IT-related problems promptly, either remotely or in person, ensuring minimal disruption to workflow.
Install, configure, and maintain computer systems, peripherals, and software applications.
Set up and manage user accounts and access permissions in accordance with company policies.
Collaborate with other IT team members to identify and implement solutions to improve system performance, reliability, and security.
Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
Interact as needed with other IT personnel and potentially the customer when the customer's problem cannot be resolved directly.
Document and maintain accurate records of all IT support activities, including troubleshooting steps and resolutions.
Qualifications
Education & Experience
AA Degree in related discipline and one-year related experience; Or, High School and two (2) years of related experience with relevant certification.
Strong knowledge of computer hardware, software, networking, and operating systems.
Familiarity with help desk software and ticketing systems for managing support requests (e.g., ServiceNow).
Excellent troubleshooting and problem-solving skills, with a methodical approach to diagnosing and resolving issues.
Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Ability to work independently with minimal supervision, as well as collaboratively within a team environment.
Customer-focused mindset with a commitment to delivering exceptional service and support to all users.
Clearance: Must be able to attain Public Trust
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.