Overview
On Site
$120,000 - $150,000
Full Time
Skills
Genesys
Genesys Cloud CX
Softphone
SOAP
Scripting
Telephony
SDK
Routing
Cloud Computing
Customer Experience
Dashboard
J2EE
Java
Node.js
Amazon Web Services
API
Contact Center
Contact Center Routing
On Prem Genesys
On Premises Genesys
Job Details
Job Role: Genesys CX Developer
Location: Addison, TX
Job Description:
Must Have Technical/Functional Skills:
- AWS experience.
- Genesys Cloud CX, Softphone.
- Contact Center Routing experience.
- Experience with Onprem Genesys.
Roles & Responsibilities:
Mandatory:
- Design and Development experience in Genesys Cloud CX and Genesys Architecture.
- Experience in Softphone API integration with Genesys CX.
- Experience in Genesys SDK.
- Experience in Genesys Cloud CX administration, configuration and implementation.
- Strong experience Node.JS/Rest, SOAP and Genesys APIs.
- Experience creating dashboards for monitoring queue activity, agent performance and interactions.
- Strong Experience in Genesys Cloud admin and configurations including contact center, telephony, routing, people and permissions and outbound.
- Experience in Genesys installation and configuration in app Foundry.
- Troubleshooting experiences with the issues in configuring and routing related issues.
Desired skills:
- Experience with Genesys on-prem and understanding of various Genesys components and composer development.
- Exposure for Java/J2EE development and API Development /Scripting integration.
- Genesys Cloud CX certification preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.