Senior Business Analyst - CX

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Senior Business Analyst - CX at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges.

Shapes and drives strategies to ensure CX standards and specifications are represented in proposals and project implementations. Drives the company's key CX standards with a focus on ensuring quality and consistency of delivery to our clients and the CX organization.

Here are the details on this position.

Your role in our mission

Play a critical part in ensuring Gainwell is meeting our clients' objectives in important areas.

• Be a knowledgeable bridge between stakeholders, project managers and technical staff to define, develop, document and share business requirements, expected impact and timelines
• Outline design specifications at the start of a project
• Analyze, plan, design, document or make recommendations to improve business processes to support CX goals
• Help verify that all business requirements have been met by approving and validating that test results map back to the business requirements
• Exercise your ability to use basic analytical or relational database software - such as Excel or SQL - to quantify the anticipated impact of work
• Project strong professional presence and communication skills to deliver messages to business leaders, stakeholders and team members
• Motivate others to action and communicates key business ideas in a digestible way

What we're looking for

• BA with a minimum of 6 years' experience eliciting, drafting, managing, and testing requirements from initiation to close
• 3 or more years of Medicaid experience
• Adept at defining and managing scope, stakeholder expectations, and requirements change management and traceability (RTM)
• Strong analytical and business process re-engineering skills
• Experience working with relevant programming languages and relational databases
• Experience working with data administration, repository management, database creation techniques, and data warehousing standards, strategies, and tools
• Demonstrated knowledge of SDLC process
• Support RFP, Solutioning, Proposal and Demo Process to create and develop CX Reports such as Feedback Survey, inSight Reports and other operational reports described in RFP and Proposal Process. These are genericized reports that can be used in RFP's and Demo's.
• Skill; inSight Reporting and BI reporting tool knowledge

Preferred Experience

• Develop integrated business requirements documents (BRDs) across multiple organizations
• Strong facilitation skills with a focus on requirements gathering, creating deliverable documentation and Requirements Traceability Management (RTM)
• Working knowledge of supporting CX RFP completion

Specialized Skills and Experience

• Experience in and working knowledge of Medicaid services (NASPO, PBM, Call Center, Provider and Provider Enrollment, CEF, etc.)
• Software Development Life Cycle experience with multiple methodologies, queries and Excel Pivot Tables
• Requirements gathering, creating deliverable documentation and Requirements Traceability Management (RTM)
• Visualization and business rules Modeling
• Experience working with MS Project, change management and editing tools such as Visio, ALM, CoPilot, PowerPoint
• Experience with inSight Reporting
• Experience with multiple methodologies including Waterfall and Agile
• BI reporting tool knowledge or other DBA experience

Soft Skills

• Strong written and oral communication and presentation skills to deliver messages to business leaders, clients and technical personnel.
• T eam Player, creative thinker, strong attention to detail
• Experience managing risk, good communication skills and stakeholder management skills
• Self starter and self directed

What you should expect in this role

• Fully remote options from US locations only.
• Office Hours: 8a - 5p eastern time zone
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is July 31, 2025

The pay range for this position is $69,400.00 - $99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.