IT Support Administrator

Description

• Provide Tier 1 and Tier 2 technical support for Windows 10/11 systems, Microsoft 365 applications, and business-critical software, both remotely and on-site.
• Administer and support Active Directory, Azure AD, user/group provisioning, group policies, and identity/access control.
• Support enterprise applications including Microsoft Dynamics CRM, ERP tools, and other line-of-business platforms; troubleshoot performance and access issues.
• Assist in managing cloud-based services in Azure, including virtual machines, user roles, and licensing.
• Coordinate with application vendors and internal stakeholders for issue resolution, upgrades, and system enhancements.
• Handle onboarding and offboarding tasks such as provisioning user accounts, configuring laptops, and setting up permissions/access in CRM and business systems.
• Support VPN access, collaboration tools (e.g., Teams, SharePoint), and endpoint protection solutions.
• Monitor and resolve helpdesk tickets, escalating complex issues as needed while maintaining high-quality documentation and follow-up.
• Maintain IT documentation, asset tracking, and knowledge base content for consistent and efficient support operations.
• Provide basic support for macOS and JAMF-managed devices as needed.

Requirements

• 2-5 years of IT support experience, primarily in Windows environments with exposure to enterprise applications and cloud services.
• Proficiency in Windows OS, Active Directory, and Azure AD administration.
• Experience with Microsoft 365, VPN solutions, and endpoint management tools (e.g., Intune, SCCM).
• Familiarity with CRM systems such as Microsoft Dynamics or Salesforce; ability to troubleshoot user issues and support functional teams.
• Understanding of networking basics (VLANs, switches, connectivity); CCNA-level knowledge is a plus.
• Excellent communication and documentation skills with a strong focus on customer service and user empowerment.
• Ability to prioritize tasks, manage multiple tickets, and thrive in a fast-paced environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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