Appian BA

Title: Appian BA.

Location: Texas/New York/UTAH (5 Days Onsite in a week)

Experience : 10+ years

Type: Contract & Fulltime

Job Description:

Key Responsibilities

• Requirement Gathering & Analysis:
  • Engage with key stakeholders including business users, IT teams, and subject matter experts to collect and document comprehensive business requirements.
  • Translate business needs into functional specifications, user stories, and detailed process flows for technical implementation.
• Process Analysis & Improvement:
  • Evaluate existing dispute management processes to uncover inefficiencies and areas ripe for modernization.
  • Develop and propose process enhancements that utilize Appian s robust capabilities, ensuring improved efficiency, compliance, and user experience.
• Credit Card Systems Expertise:
  • Utilize in-depth knowledge of credit card systems, with a focus on disputes and chargeback processes aligned with * and Client guidelines.
  • Analyze current practices in relation to industry standards and recommend improvements to maintain compliance and optimize operations.
• Solution Design & Implementation:
  • Collaborate with the technical team to design, test, and implement modernized solutions on the Appian platform.
  • Oversee the integration of new processes into existing workflows, ensuring smooth transition and minimal disruption.
• Stakeholder Communication & Training:
  • Serve as the primary liaison between business units and IT, ensuring clear and consistent communication throughout the project lifecycle.
  • Prepare training materials and lead training sessions for end-users to promote effective adoption of the new system.
• Quality Assurance & Continuous Improvement:
  • Develop test plans and participate in system testing to validate that solutions meet business requirements.
  • Monitor and assess post-implementation performance and bring forward recommendations for further optimization.
• Project Management Support:
  • Identify, mitigate, and communicate project risks and issues while ensuring alignment with strategic goals.
• Technical & Analytical Skills:
  • Solid understanding of business process mapping, requirements elicitation, and functional specification development.
  • Ability to translate complex business challenges into streamlined technical solutions using modern digital tools.
  • Proficiency in agile methodologies and project management best practices.
• Soft Skills:
  • Excellent communication and interpersonal skills with the ability to work with diverse teams.
  • Strong analytical mindset with keen attention to detail and problem-solving capabilities.
  • Self-motivated, proactive, and able to manage multiple priorities in a fast-paced setting.

Qualifications

• Education:
  • Bachelor s degree in Business Administration, Information Technology, or a related field. Master s degree or MBA is a plus.
• Certifications (Preferred):
  • Business Analysis certifications (e.g., CBAP, PMI-PBA)
  • Appian-specific certifications or equivalent experience with other low-code platforms.
• Experience:
  • Minimum of 8-10 years of experience in business analysis, with a proven track record in technology modernization projects.
  • Demonstrated experience with low-code platforms; prior exposure to Appian is highly preferred.
  • Demonstrated understanding and practical experience in credit card systems, specifically in handling disputes and chargeback processing in adherence with * and Client standards.
  • Familiarity with dispute management systems or card services is an asset.

About Tanisha Systems, Inc.

Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in * and *.
Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.

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