Overview
Hybrid3 days Hybrid to Atlanta, GA
Up to $35
Contract - W2
Contract - Independent
Skills
Agile
Amazon EC2
Amazon S3
Amazon Web Services
Analytical Skill
Ansible
Apache Tomcat
AppDynamics
Application Servers
Application Support
Banking
Cloud Computing
Collaboration
Communication
Computer Networking
Conflict Resolution
Customer Service
Data Processing
Database
DevOps
Dynatrace
Finance
HIS
IBM WebSphere
Knowledge Base
Linux
Management
Microsoft Windows
Middleware
Nagios
Oracle
Oracle WebLogic
Perl
PostgreSQL
Problem Solving
Python
Real-time
Ruby
SQL
SaaS
Scripting
Scripting Language
Shell
Shell Scripting
Software Maintenance
Software Performance Management
Sprint
Tier 2
Virtual Private Cloud
Virtual Private Network
Web Servers
Job Details
Role: Application Support Engineer
Location: - 3 days Hybrid to Atlanta, GA/ Hoboken, NJ
Duration:12 months plus
Experience : 4 to 5 years ( can go upto 7)
Description
We are looking for talented and motivated professionals interested in delivering the latest in Application Operations (SaaS) using AWS, in a culture that encourages autonomous, productive teams. You are Someone who loves learning how to configure backend systems and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of the Amazon AWS platform and know how to light and put out fires. You are an engineer with confidence in his / her skill set, who is not afraid to look under the hood and break stuff to make stuff. If yes, then come be a part of Nice Customer Services, a team of software engineers re-inventing Application Operations.
What you get to do
You will get to team up with highly talented and highly motivated engineers and architects, using the latest in AWS, working on cutting-edge technology.
As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting millions of individuals & Billions of dollars.
Responsibilities:
- Managing Complex Applications hosted on the cloud
- Support Application maintenance activities
- Managing Daily data processing & troubleshooting failures
- Building a proactive Monitoring & alerting service.
- Automation using Ansible, Python, and Perl scripting
- Setting up and securing new Application instances
- Change management, Building deployment and rollback plans and procedures. Deploying patches & Fixes.
- Creating and maintaining a knowledge base for various technical resolutions
- Create and set up deployment scripts for different environments (i.e,. Test properties vs Prod properties)
- Configure and optimize instances and web servers for optimal performance. (ex, adjusting default connection limits, adjusting request queuing thresholds)
- Support, Architect, and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
- Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high-severity incidents).
- Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
- Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
- Drive customer communication during critical events.
- Provide on-call off-hour support and be flexible to work in a 24*7 shift environment
Qualifications & Skill Sets :
- 5+ years of relevant experience
- Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
- Strong problem-solving, analytical, and communication skills
- Exposure to handling complex application performance issues
- Exposure to APM tools like AppDynamics, Dynatrace
- Excellent skills in managing containerized / cloud-based applications with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
- Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
- Excellent Troubleshooting skills
- OS level knowledge (Windows or Linux)
- Database skills ( SQL, Oracle, or Postgres / Casandra)
- Application Server ( skills in any of the Middleware technologies, e.g., Tomcat, WebLogic, WebSphere)
- Good understanding of Networking, Load balancers
- Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Power shell, etc.)
- Experience in working with tools like Ops Genie, Nagios, and Run deck.
Additional Skills Desired:
- Cloud / Application-level Security experience
- Experience in the Banking & Financial domain
- Has worked in an Agile / Sprint development model.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.