Level 2 Technical Support

Overview

On Site
$27 - $29 hr
Contract - Independent
Contract - W2

Skills

Please refer to job description

Job Details

Join a Global Leader in Workforce Solutions Net2Source Inc.

Who We Are:
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.

Position: Level 2 Technical Support
Location: Wilson, NC 27893 (Onsite)
Type: Contract

Job Summary:
As a Sr. L2 Tech - Onsite Support, you will play a key role in analyzing and interpreting data to support a variety of strategic initiatives. With 2 to 4 years of experience, you will apply your skills in GIS and desktop support to ensure smooth operations. Your work will directly contribute to data-driven decision-making and impactful societal outcomes.

Top Qualifications:

  • 2-5 years of experience in L2 IT support
  • Strong troubleshooting skills for hardware, software, and OS issues
  • Experience in an enterprise IT environment
  • Preferred certifications: CompTIA A+, ITIL Foundation

Responsibilities:
  • Support for Project Team, and Manufacturing, Labs, and Logistics (MLL) SDL for IT related Activities
  • Set Up and assist with Core Deployment for all IT activities
  • Manage Onsite Equipment inventory and maintain asset inventory in CMDB tracking system
  • Coordinate with third-party vendors for hardware deployments
  • Support for Supply Chain, Manufacturing, Labs, and Logistics IT needs.

Level 2 Technical Support - Break/Fix, Imaging, and Vendor Coordination
  • Troubleshoot Windows OS, hardware, and enterprise applications
  • Troubleshoot hardware, software, and network connectivity issues
  • Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
  • Good understanding of O365 and related support activities.
  • Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall.
  • Build for MLL Workstations
  • Assist with IT connectivity for MLL Specialty Manufacturing Device connectivity.
  • Document issues and resolutions in the IT service management system (ServiceNow, IRIS)
  • Resolution of technology break/fix issues including but not limited to computer software, hardware and applications, printer and wireless issues
  • Coordinate with third-party vendors for escalations and hardware replacements
  • Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  • Resolve end-user issues in a professional and customer focused manner

Required Skills:
  • Proficiency in Desktop Support, including remote troubleshooting.
  • Strong understanding of GIS software and data analysis techniques.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
  • Attention to detail and accuracy in data analysis and map creation.
  • Strong organizational skills and the ability to manage multiple priorities.

Preferred Qualifications:
  • Manufacturing site experience in Pharma industry
  • Work with other L2 techs who may or may not be MLL experienced.
  • Highly responsive and Proactive approach impress customer.
  • A proactive approach to learning and adapting to new tools and technologies.


Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition
  • America's Most Honored Businesses (Top 10%)
  • Fastest-Growing Staffing Firm by Staffing Industry Analysts
  • INC 5000 List for Eight Consecutive Years
  • Top 100 by Dallas Business Journal
  • Spirit of Alliance Award by Agile1


Ready to Level Up Your Career?
Click Apply Now and let's make it happen.

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