Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)
Skills
API
Acceptance Testing
Cloud Computing
Communication
Data Migration
Job Details
We are looking for Salesforce Business Analyst for our client in Atlanta, GA
Job Title: Salesforce Business Analyst
Job Type: Contract
Job Description:
Candidate Must Have:
- Lead workshops and interviews to capture business requirements across customer service teams
- Document currentstate processes and define futurestate workflows aligned with Salesforce capabilities
- Support implementation and configuration of Marketing Cloud including Email Studio Journey Builder Automation Studio and Mobile Studio
- Design customer journeys and advise on data models to support personalized communications and automation
- Translate business needs into functional specifications and user stories
- Collaborate with architects and developers to ensure accurate solution delivery
- Define reporting requirements and KPIs for customer service and marketing operations
- Support data migration planning and validation ensuring alignment with business expectations
- Conduct user training and develop adoption strategies for Service Cloud and Marketing Cloud
- Act as a liaison between business users and technical teams during UAT and golive
- Strong experience with Salesforce Service Cloud and case management processes.
- Salesforce Marketing Cloud Email Studio Journey Builder Automation Studio.
- Proven ability to design and optimize customer journeys and marketing automation workflows.
- Experience with data modeling reporting and marketing KPIs.
- Working knowledge of AMPScript SQL HTMLCSS and API integrations.
- Excellent communication skills to bridge technical and nontechnical stakeholders.
- Track record of delivering Salesforce projects in fastpaced environments.
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