Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Accountability
Accounting
Adaptability
Atlassian
Business Operations
Logistics
Job Details
We are looking for Senior Programs Operations Manager - Remote / Telecommute for our client in San Francisco, CA
Job Title: Senior Programs Operations Manager - Remote / Telecommute
Job Type: Contract
Job Description:
Pay Range: $81.20hr - $86.20hr
- The Senior Programs Operations Manager is responsible for supporting partnership leads in managing and activating select event partnerships.
- This role will lead the development of program plans, design partnership operating systems, track and report event partnership programs, and support strategic initiatives across partnerships.
- Strategic initiatives may include contracted partner credit, coupon, or gift card programs, booking integrations, partner onboarding to client platforms, and other custom programs.
- As partnerships and pilot programs evolve, this role will develop scalable operations and processes to improve efficiency and impact.
- Champion operational excellence and consistency across selected events.
- Serve as the primary lead for client booking support, product support, and event partner platform usage.
- Collaborate, design, and deliver onboarding and enablement tools for effective partner use and efficient internal delivery.
- Design and manage credit programs, credit tools, and credit delivery systems.
- Support overall program management for key event partner booking integrations.
- Manage relationships and ensure event partner engagement aligns with global brand and partnership priorities.
- Partner with cross-functional and local teams to provide strategic guidance, best practices, playbooks, and templates for service delivery and opportunity development.
- Collaborate with business operations, finance, accounting, legal, product, and communications teams for coordinated delivery.
- Build and maintain strong cross-functional relationships regionally and globally.
- Optimize platform usage for event partners to drive efficiency and effectiveness.
- Develop and own operating systems for select partnerships, including planning, scheduling, budgeting, logistics, resources, and event deliverables.
- Drive consistency and accountability with cross-functional leads to produce scalable playbooks, guidelines, and templates.
- Maintain and update timelines, milestones, and operational roadmaps quarterly based on results and findings.
- Support global training initiatives for internal and external stakeholders.
- Deliver leadership and cross-functional reporting. Communicate findings, insights, and key metrics to leadership teams to inform strategic decisions and ensure alignment with OKRs (Objectives and Key Results).
- Minimum of 8 years of experience managing medium to large projects or programs from initiation to launch within complex environments.
- Proven experience in partnership or event operations management.
- Strong team player with excellent organizational, prioritization, and multitasking skills.
- Excellent communication and presentation skills.
- Ownership mindset with the ability to navigate ambiguity and drive forward initiatives.
- Proficiency in program and portfolio management tools (e.g., Atlassian Suite, Asana).
- Strong understanding of project and program management principles and best practices.
- Experience collaborating with product and engineering teams.
- Demonstrated success in managing ambiguous programs and implementing structure and consistency.
- Strong situational awareness, critical thinking, and problem-solving skills.
- Innovative and adaptable in fast-paced, high-growth environments.
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