Overview
On Site
$28 - $33 hourly
Contract - W2
Contract - Temp
Skills
Lifecycle Management
Testing
Customer Experience
Optimization
Workflow
Customer Support
Process Improvement
Collaboration
Management
User Experience
Usability
Scalability
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Loyalty Analyst in Atlanta, GA.
Summary:
As a Loyalty Analyst, you will play a key role in managing and executing loyalty offer strategies. Primary responsibilities include overseeing offer lifecycle management-such as creating new offers, managing program enrollments and un-enrollments, handling tier escalations, and conducting comprehensive end-to-end testing.
Key Responsibilities:
* 70% - Offer Management Execution: Lead the creation, configuration, and execution of promotional and loyalty offers within the offer management system; Collaborate with cross-functional teams to ensure offers align with business objectives, are accurately implemented, and deliver a seamless customer experience; Monitor offers performance and troubleshoots issues to ensure timely and effective resolution
* 20% - Process Improvement and Optimization: Continuously evaluate existing operational workflows related to offer management and customer support; Identify inefficiencies, recommend enhancements, and implement process improvements to streamline execution, reduce manual effort, and improve overall accuracy and scalability; Collaborate with cross-functional stakeholders to document best practices and drive adoption of optimized procedures
* 10% - Tool and Platform Enhancement Recommendations: Partner with the direct manager and Product teams to assess current tools and platforms used in loyalty operations; Analyze user feedback and operational pain points to identify areas of friction in the user experience; Provide data-driven recommendations to enhance functionality, improve usability, and support long-term scalability of internal systems
REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Loyalty Analyst in Atlanta, GA.
Summary:
As a Loyalty Analyst, you will play a key role in managing and executing loyalty offer strategies. Primary responsibilities include overseeing offer lifecycle management-such as creating new offers, managing program enrollments and un-enrollments, handling tier escalations, and conducting comprehensive end-to-end testing.
Key Responsibilities:
* 70% - Offer Management Execution: Lead the creation, configuration, and execution of promotional and loyalty offers within the offer management system; Collaborate with cross-functional teams to ensure offers align with business objectives, are accurately implemented, and deliver a seamless customer experience; Monitor offers performance and troubleshoots issues to ensure timely and effective resolution
* 20% - Process Improvement and Optimization: Continuously evaluate existing operational workflows related to offer management and customer support; Identify inefficiencies, recommend enhancements, and implement process improvements to streamline execution, reduce manual effort, and improve overall accuracy and scalability; Collaborate with cross-functional stakeholders to document best practices and drive adoption of optimized procedures
* 10% - Tool and Platform Enhancement Recommendations: Partner with the direct manager and Product teams to assess current tools and platforms used in loyalty operations; Analyze user feedback and operational pain points to identify areas of friction in the user experience; Provide data-driven recommendations to enhance functionality, improve usability, and support long-term scalability of internal systems
REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.