Ignition SCADA L1/L2 Support Engineer

  • Hagerstown, MD
  • Posted 9 hours ago | Updated 9 hours ago

Overview

On Site
$80000
Full Time

Skills

SQL
SCADA
Ignition

Job Details

Ignition SCADA L1/L2 Support Engineer

Hagerstown, MD(Onsite)

Fulltime

Position Overview:

We are seeking a skilled Ignition SCADA L1/L2 Support Engineer with 3 5 years of experience in Ignition SCADA/MES implementations. This role focuses on providing both frontline (L1) and advanced (L2) technical support for the Ignition SCADA system, ensuring optimal system performance and user satisfaction.

Required Skills & Experience:

  • Ignition SCADA/MES Expertise: Modules like Perspective, Vision Unlimited, SQL Bridge, Tag Historian, Alarm Notification, Reporting.
  • Technical Skills: SQL Server, Python scripting, Java, OPC server integration (e.g., Kepware), MQTT modules.
  • PLC Integration: Experience with various PLCs and shop floor data capture.
  • Architecture Knowledge: Ignition architecture design, EON configuration.
  • Documentation: Ability to create design documents, test plans, and user manuals.
  • Soft Skills: Strong troubleshooting, communication, problem-solving, and teamwork abilities.
  • Experience: Prior technical support experience in industrial automation environments.

Key Responsibilities:

L1 Support Frontline Assistance

  • Serve as the first point of contact for SCADA-related issues.
  • Troubleshoot recurring problems and coordinate resolutions.
  • Communicate issue status clearly to users.
  • Escalate unresolved issues to L2 or specialized teams.

L2 Support Advanced Troubleshooting

  • Perform in-depth analysis of system malfunctions.
  • Analyze logs and system data to identify root causes.
  • Collaborate with developers and technical leads for resolution.
  • Contribute to bug fixes and system enhancements.

Testing & Validation

  • Develop and execute test cases for system functionality.
  • Document test results and verify bug fixes.

Documentation & Knowledge Sharing

  • Create and maintain support documentation, guides, and training materials.
  • Work closely with developers, system admins, and Inductive Automation support for critical issue resolution.
  • Track and document all support issues with detailed root cause analysis (RCA).
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