Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship
Skills
Desktop Support Lead
IMAC
Job Details
Hi,
We have a position which is suitable to your skillset. Please go through the below JD and let me know your interest.
Title : Desktop Support Lead
Location : Walkersville, WV
Duration : 12 months
Relevant Experience (in Yrs.): 8+ years
Detailed Job Description.
Hardware IMAC Support: o Troubleshoot, diagnose and resolve the tickets which required onsite support Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption Participate in war room during major incidents Manage any end-user service requests (e.g. desktop, mobile) which require local interaction Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)o Collect hardware as part of user's leavers process Asset Management: o Maintain asset register including hardware and software Alert Customer in case of licensing issue (Software)o Manage non-standard intervention / software installation PC and other devices logistics Management Software IMAC and configuration o Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor Perform Soft IMAC, Image loading where this cannot be executed remotely Software deployment on end user devices Deployment of mobile apps Meeting room support and conference room devices Printers & Laboratory and manufacturing devices Support to Organizational Events Customer 3rd Party Support and Co-ordination Perform remote troubleshooting through diagnostic techniques and pertinent questions EUC/Onsite IT Support, Good to have hands on experience on DC support on Windows server Hardware support (Client, Nutanix etc.), Network basic troubleshooting, ITSM, Service now, Good to have OT hardware experience.
Thanks & Regards
Venkatesh Kundurthi
Team Lead || ASCII Group, LLC
Office:
Ext. 104; Direct:
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Email:
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