Overview
On Site
USD 28.00 per hour
Full Time
Skills
Network+
Microsoft Certified Professional
Remote Support
Technical Support
Tier 1
Tier 2
Interactive Voice Response
Leadership
Software Installation
Disk Imaging
Laptop
Thin Client
Microsoft Windows 7
Microsoft Operating Systems
Microsoft Office
Microsoft Windows
Computer Networking
TCP/IP
Management
Microsoft
Google Chrome
Network
iPad
iPhone
Active Directory
Encryption
McAfee
Job Details
Date Posted: 11/10/2025
Hiring Organization: Rose International
Position Number: 491175
Industry: Government/Staffing
Job Title: Desktop Support Technician
Job Location: Des Moines, IA, USA, 50319
Work Model: Onsite
Shift: 8 to 5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 28.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Active Directory, Communications, Desktop Support, Microsoft Office, TCP/IP, Troubleshooting
Experience Desired: Ability to troubleshoot desktop and network printer issues (1 yrs); Experience with Google Workspace products (1 yrs)
Preferred Education: Bachelor's Degree
Required Certifications/Licenses: Industry certification (A+, Network+, MCP, etc)
**C2C is not available**
Job Description
***Only qualified Desktop Support Technician candidates located in the Des Moines, IA area to be considered due to the position requiring an onsite presence***
Desired Education:
4-year degree or equivalent technical study
Required Certification:
Industry certification (A+, Network+, MCP, etc)
Required Skills:
Experienced in PC (desktop/laptop/thin client) support - both desk side and remotely (4 Years)
Windows 7/10 installation, patching, and troubleshooting (4 Years)
Ability to troubleshoot issues with Microsoft 2019 (4 Years)
Windows networking TCP/IP Configuration and troubleshooting (4 Years)
Escalate issues to next level support and or management accordingly (4 Years)
Ability to troubleshoot issues with Microsoft Edge and Google Chrome (4 Years)
Demonstrated experience providing support with remote tools (4 Years)
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software (4 Years)
Troubleshoot desktop and network printer issues (4 Years)
Experienced in Google Workspace products (4 Years)
Experience in Apple device support (iPad, iPhone) (4 Years)
Experience with hard drive encryption - preference for BitLocker and McAfee (4 Years)
Ability to modify system registry (4 Years)
Experience in support of Microsoft Office 365 products.
Thorough understanding of Microsoft Active Directory (client-side)
Desired Skills:
Ability to troubleshoot desktop and network printer issues
Experience with Google Workspace products
Ability to modify the system registry
Client is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks
Job Responsibilities:
Provide desktop/laptop/thin client support, both desk-side and remotely
Install, patch, and troubleshoot Windows 7/10
Troubleshoot issues with Microsoft 2019 and Office 365 products
Configure and troubleshoot Windows networking (TCP/IP)
Escalate issues to next-level support or management as appropriate
Troubleshoot issues with Microsoft Edge and Google Chrome
Provide support using remote tools
Install and troubleshoot a variety of in-house developed and third-party software
Troubleshoot desktop and network printer issues
Support Google Workspace products
Support Apple devices (iPad, iPhone)
Understand and support Microsoft Active Directory (client-side)
Implement hard drive encryption, preferably using BitLocker and McAfee
Modify system registry as needed
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 491175
Industry: Government/Staffing
Job Title: Desktop Support Technician
Job Location: Des Moines, IA, USA, 50319
Work Model: Onsite
Shift: 8 to 5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 28.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Active Directory, Communications, Desktop Support, Microsoft Office, TCP/IP, Troubleshooting
Experience Desired: Ability to troubleshoot desktop and network printer issues (1 yrs); Experience with Google Workspace products (1 yrs)
Preferred Education: Bachelor's Degree
Required Certifications/Licenses: Industry certification (A+, Network+, MCP, etc)
**C2C is not available**
Job Description
***Only qualified Desktop Support Technician candidates located in the Des Moines, IA area to be considered due to the position requiring an onsite presence***
Desired Education:
4-year degree or equivalent technical study
Required Certification:
Industry certification (A+, Network+, MCP, etc)
Required Skills:
Experienced in PC (desktop/laptop/thin client) support - both desk side and remotely (4 Years)
Windows 7/10 installation, patching, and troubleshooting (4 Years)
Ability to troubleshoot issues with Microsoft 2019 (4 Years)
Windows networking TCP/IP Configuration and troubleshooting (4 Years)
Escalate issues to next level support and or management accordingly (4 Years)
Ability to troubleshoot issues with Microsoft Edge and Google Chrome (4 Years)
Demonstrated experience providing support with remote tools (4 Years)
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software (4 Years)
Troubleshoot desktop and network printer issues (4 Years)
Experienced in Google Workspace products (4 Years)
Experience in Apple device support (iPad, iPhone) (4 Years)
Experience with hard drive encryption - preference for BitLocker and McAfee (4 Years)
Ability to modify system registry (4 Years)
Experience in support of Microsoft Office 365 products.
Thorough understanding of Microsoft Active Directory (client-side)
Desired Skills:
Ability to troubleshoot desktop and network printer issues
Experience with Google Workspace products
Ability to modify the system registry
Client is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks
Job Responsibilities:
Provide desktop/laptop/thin client support, both desk-side and remotely
Install, patch, and troubleshoot Windows 7/10
Troubleshoot issues with Microsoft 2019 and Office 365 products
Configure and troubleshoot Windows networking (TCP/IP)
Escalate issues to next-level support or management as appropriate
Troubleshoot issues with Microsoft Edge and Google Chrome
Provide support using remote tools
Install and troubleshoot a variety of in-house developed and third-party software
Troubleshoot desktop and network printer issues
Support Google Workspace products
Support Apple devices (iPad, iPhone)
Understand and support Microsoft Active Directory (client-side)
Implement hard drive encryption, preferably using BitLocker and McAfee
Modify system registry as needed
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.