Lead IS/U Customer Service Architect

Overview

Remote
Depends on Experience
Part Time
Accepts corp to corp applications
No Travel Required
Unable to Provide Sponsorship

Skills

Customer Relationship Management (CRM)
Customer Experience
SAP IS-U

Job Details

Role: Lead IS/U Customer Service Architect

Duration: 6 + Months

Location : Remote

 

Description:

The SAP IS-U Customer Service Architect is a senior role requiring deep utilities industry expertise, strong technical skills, and the ability to align diverse stakeholders around a unified customer service solution.

The architect is responsible for translating complex business requirements into end-to-end solution blueprints, overseeing integration across IS-U/CIS, FI-CA, Billing, Device Management/AMI, and CRM/CX.

The role includes leading workshops and governance forums, supporting digital transformation and strategic roadmapping (often on S/4HANA), advising workstreams on cutover, data conversion, testing, and OCM, and acting as SME for technical and functional issues.

It also involves producing key project deliverables (design and configuration documents, functional specs, migration specs, test scripts, training materials) and providing leadership and mentoring to project teams.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About International Information Technology Team, Inc.