Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Windows 11
Mac OS
Jamf
InTune
Job Details
Job Title: Technical Support Engineer (Windows 11 and moderate MacOS)
Location: Boise, Idaho (Onsite)
Duration: Long term contract
Mandatory Skills: Windows 11 and MacOS Support. Jamf and/or InTune.
Job Description:
- L1 - L2 tech troubleshooting skills in the following competencies:
- Windows laptop provisioning (strong Windows 11 user support experience and moderate MacOS support would fit)
- Help desk user support skills
- Experience with IDP like Okta
- MDM experience in Jamf and/or InTune
- Day to day will be a mix of very basic in-person troubleshooting, provisioning Windows and MacOS laptops, and general application troubleshooting
- candidate with our needs.
- Biggest trait you need is someone with excellent time-management skills, someone self-paced and motivated in finding and absorbing documentation, having a collaborative perspective.
Roles & Responsibilities:
Basic application troubleshooting tasks include:
- Hardware support with laptops, monitors, and peripherals
- User support and administration within Okta or a similar IDP
- InTune
- Jamf
- In-house applications with an established escalation path
- Supporting Chrome
- User and hardware provisioning
- Moving and managing hardware and peripheral stock inventory
Thanks & Regards
Saravanan
DMinds Solutions Inc.
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