Overview
On Site
USD 45.00 - 60.00 per hour
Contract - Independent
Skills
Operational Efficiency
Design Documentation
Scalability
Collaboration
Service Delivery
Training
KPI
IT Management
Military
Durable Skills
JIRA
Workflow
Performance Metrics
Communication
Stakeholder Engagement
Mentorship
DevOps
Migration
ServiceNow
Artificial Intelligence
Process Optimization
Cloud Computing
IT Service Management
Leadership
Privacy
Marketing
Job Details
Location: Eagan, MN
Salary: $45.00 USD Hourly - $60.00 USD Hourly
Description:
ITSM Automation Specialist
Location: Hybrid -Eagan, MN (2 days onsite per week, Tue-Thu)
Duration: ASAP start through end of year; extension possible
Employment Type: Contract
About the Role
Client is seeking an experienced ITSM Automation Specialist to design, configure, and automate ITSM tools and workflows that enhance service delivery and operational efficiency. This role supports the migration from ServiceNow to TeamDynamix and involves close collaboration with cross-functional teams to implement scalable, high-impact solutions.
Key Responsibilities
Design, document, and configure ITSM solutions aligned with business needs
Automate workflows and processes to improve scalability and efficiency
Collaborate with stakeholders to develop innovative service delivery models
Define integration requirements between ITSM platforms and enterprise systems
Provide guidance and training to IT staff and end-users on ITSM tools
Monitor KPIs and metrics to identify and implement improvements
Mentor junior team members and offer technical leadership
Participate in on-call rotation, including occasional after-hours/weekend support
Basic Qualifications
3+ years of professional experience in ITSM (work, education, military, or transferable skills considered)
Hands-on experience with ITSM platforms such as TeamDynamix (TDX), Jira, or ServiceNow
Strong understanding of ITSM processes: incident, change, release, configuration
Proven ability to automate workflows and analyze performance metrics
Excellent communication and stakeholder engagement skills
Experience mentoring team members and guiding technical decisions
Familiarity with cloud computing and DevOps practices
Self-driven, resilient, and collaborative mindset
Preferred Qualifications
Experience migrating ITSM platforms (e.g., ServiceNow to TeamDynamix)
Background in AI and automation for process optimization
Knowledge of ITSM practices in product-led organizations
Experience with cloud-based ITSM solutions
Comfortable engaging with business stakeholders and leadership
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $45.00 USD Hourly - $60.00 USD Hourly
Description:
ITSM Automation Specialist
Location: Hybrid -Eagan, MN (2 days onsite per week, Tue-Thu)
Duration: ASAP start through end of year; extension possible
Employment Type: Contract
About the Role
Client is seeking an experienced ITSM Automation Specialist to design, configure, and automate ITSM tools and workflows that enhance service delivery and operational efficiency. This role supports the migration from ServiceNow to TeamDynamix and involves close collaboration with cross-functional teams to implement scalable, high-impact solutions.
Key Responsibilities
Design, document, and configure ITSM solutions aligned with business needs
Automate workflows and processes to improve scalability and efficiency
Collaborate with stakeholders to develop innovative service delivery models
Define integration requirements between ITSM platforms and enterprise systems
Provide guidance and training to IT staff and end-users on ITSM tools
Monitor KPIs and metrics to identify and implement improvements
Mentor junior team members and offer technical leadership
Participate in on-call rotation, including occasional after-hours/weekend support
Basic Qualifications
3+ years of professional experience in ITSM (work, education, military, or transferable skills considered)
Hands-on experience with ITSM platforms such as TeamDynamix (TDX), Jira, or ServiceNow
Strong understanding of ITSM processes: incident, change, release, configuration
Proven ability to automate workflows and analyze performance metrics
Excellent communication and stakeholder engagement skills
Experience mentoring team members and guiding technical decisions
Familiarity with cloud computing and DevOps practices
Self-driven, resilient, and collaborative mindset
Preferred Qualifications
Experience migrating ITSM platforms (e.g., ServiceNow to TeamDynamix)
Background in AI and automation for process optimization
Knowledge of ITSM practices in product-led organizations
Experience with cloud-based ITSM solutions
Comfortable engaging with business stakeholders and leadership
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.