IT Service Management Engineer

Overview

On Site
USD 45.00 - 60.00 per hour
Contract - Independent

Skills

Operational Efficiency
Design Documentation
Scalability
Collaboration
Service Delivery
Training
KPI
IT Management
Military
Durable Skills
JIRA
Workflow
Performance Metrics
Communication
Stakeholder Engagement
Mentorship
DevOps
Migration
ServiceNow
Artificial Intelligence
Process Optimization
Cloud Computing
IT Service Management
Leadership
Privacy
Marketing

Job Details

Location: Eagan, MN
Salary: $45.00 USD Hourly - $60.00 USD Hourly
Description:
ITSM Automation Specialist

Location: Hybrid -Eagan, MN (2 days onsite per week, Tue-Thu)

Duration: ASAP start through end of year; extension possible

Employment Type: Contract

About the Role

Client is seeking an experienced ITSM Automation Specialist to design, configure, and automate ITSM tools and workflows that enhance service delivery and operational efficiency. This role supports the migration from ServiceNow to TeamDynamix and involves close collaboration with cross-functional teams to implement scalable, high-impact solutions.

Key Responsibilities

Design, document, and configure ITSM solutions aligned with business needs

Automate workflows and processes to improve scalability and efficiency

Collaborate with stakeholders to develop innovative service delivery models

Define integration requirements between ITSM platforms and enterprise systems

Provide guidance and training to IT staff and end-users on ITSM tools

Monitor KPIs and metrics to identify and implement improvements

Mentor junior team members and offer technical leadership

Participate in on-call rotation, including occasional after-hours/weekend support

Basic Qualifications

3+ years of professional experience in ITSM (work, education, military, or transferable skills considered)

Hands-on experience with ITSM platforms such as TeamDynamix (TDX), Jira, or ServiceNow

Strong understanding of ITSM processes: incident, change, release, configuration

Proven ability to automate workflows and analyze performance metrics

Excellent communication and stakeholder engagement skills

Experience mentoring team members and guiding technical decisions

Familiarity with cloud computing and DevOps practices

Self-driven, resilient, and collaborative mindset

Preferred Qualifications

Experience migrating ITSM platforms (e.g., ServiceNow to TeamDynamix)

Background in AI and automation for process optimization

Knowledge of ITSM practices in product-led organizations

Experience with cloud-based ITSM solutions

Comfortable engaging with business stakeholders and leadership

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Contact:

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