Enterprise Applications and Operations Manager

Job Title: Enterprise Applications and Operations Manager 
Location: Phoenix, AZ – 85012
Duration: Long-term Contract

Responsibilities:

• Day-to-day responsibilities are 60% people management/leadership, 40% hands-on technical.
• Lead, coach, and mentor to motivate staff and produce expected results.
• Manage and provide direction in support of business operations.
• Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify/resolve systems issues.
• Review and analyze existing applications' effectiveness and efficiency; develop strategies for improvements or leveraging systems.
• Manage assigned projects.
• Research and recommend software products and services in support of procurement and development efforts.
• Evaluate, install, configure, test, deploy, and maintain applications, systems software, products, and enhancements to existing applications across the enterprise.
• Assist team with day-to-day hands-on technical and operational responsibilities.
• Coordinate feasibility studies for software/system products under consideration for purchase and provide recommendations.
• Collaborate with IT teams (Information Security, Service Desk, Quality Assurance), internal business units, and external providers to ensure a stable, secure, and well-performing infrastructure/applications environment.
• Analyze documentation and technical specifications of new applications to determine intended functionality.
• Negotiate contracts with software and service providers.
• Liaise with software suppliers for prompt problem resolution.
• Maintain inventory of software and system assets along with contracts/agreements.
• Develop and deliver training/documentation for end users; conduct user clinics as needed.
• Monitor, identify, and resolve complex infrastructure and application issues.
• Manage and remediate security vulnerabilities.
• Adhere to Incident, Problem, Configuration, and Change Management processes and SLAs.

Knowledge & Experience:

• Proven experience in overseeing the direction, implementation, and support of software solutions.
• Strong project management skills with substantial exposure to project-based work structures.
• Direct, hands-on experience with automated software management tools.
• Strong knowledge of multi-tiered applications, software QA best practices, and SDLC pipelines.
• Must have: Experience with AWS Public Cloud Infrastructure including infrastructure as code (CloudFormation, CodeCommit, CodePipeline).
• Extensive experience administering and maintaining core infrastructure and software applications.
• Experience with similar environments to the following (specific tools used by ASRS):
• IBM FileNet
• Kofax (Tungsten Automation)
• Atlassian Jira, Jira Service Management, Confluence
• Fortra GoAnywhere MFT
• Public Key Infrastructure
• Microsoft Windows Server/Client OS, Active Directory, Group Policy
• Linux Server OS
• Docker Containers & Kubernetes
• SolarWinds Network Monitoring/Alerting
• Proficiency in scripting languages (PowerShell) to automate operational tasks.
• Working knowledge of Windows and Linux operating systems.
• Strong understanding of organizational goals and objectives.
• Knowledge of applicable data security and privacy policies.

Skills Required:

• Minimum 5 years of people management experience leading technical teams in a medium/large enterprise technology environment (mandatory).
• AWS Public Cloud Infrastructure experience.
• Kubernetes.