Business Intelligence Analyst, Technical Support & Services

Overview

Hybrid
$120000
Full Time

Job Details

*This job requires authorization to work in the US*
 

Overview
We’re seeking a Business Intelligence Analyst to lead reporting and analytics initiatives across our Technical Support and Professional Services teams. This role will be instrumental in designing and delivering scalable dashboards, reporting frameworks, and data integrations across platforms such as Salesforce Service Cloud, Power BI, and Workday.

You’ll serve as a strategic partner to leadership, translating complex business needs into actionable insights and data-driven solutions. If you thrive in cross-functional environments and enjoy turning data into decisions, this is a high-impact opportunity to contribute meaningfully to operational excellence.

Key Responsibilities

Reporting & Dashboard Strategy

  • Design and optimize dashboards and reports using Salesforce and Power BI
  • Develop scalable reporting frameworks across Support and Services functions
  • Align reporting structures across departments including Customer Success, Sales, Product, and Engineering

Data Operations & Integrations

  • Ensure data accuracy, consistency, and integrity across platforms
  • Document data flows and identify opportunities for automation and improved visibility
  • Collaborate with Salesforce Admins and Data teams to troubleshoot and resolve data issues

Cross-functional Leadership

  • Act as a strategic advisor for reporting needs across Support and Services
  • Manage intake and prioritization of reporting requests
  • Translate complex business requirements into technical reporting solutions

Insights & Enablement

  • Analyze performance metrics to identify operational improvements
  • Present insights to senior stakeholders
  • Provide training and documentation for reporting and dashboard users


Qualifications

Required:

  • 3-5 years of experience in operations, reporting, or analytics within a SaaS or technology environment
  • Strong expertise in Salesforce Service Cloud reporting and data structures
  • Proven experience in cross-functional collaboration and data integration
  • Strategic thinking and stakeholder engagement skills
  • Ability to lead reporting initiatives independently

Preferred:

  • Proficiency in Power BI or similar BI tools
  • Advanced SQL or data querying skills
  • Experience with data governance frameworks
  • Prior mentorship or leadership in analytics projects

Tools & Technologies:

  • Salesforce Service Cloud
  • Power BI
  • Excel
  • SQL
  • Jira or similar ticketing/intake systems


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.