Senior Engagement or Program Director::W2

Role: Senior Engagement or Program Director

Location: Toronto/Chicago/Charlotte (Onsite)

Video Interview

Key Responsibilities:

• Program Leadership & Governance
• Lead the execution of the transformation roadmap, from Mobilization through Go-Live and Hypercare.
• Ensure delivery aligns with client business priorities and the Calandra Phase 1 target architecture.
• Stakeholder & Partnership Management
• Act as the primary liaison between Capgemini and Client leadership.
• Foster a One-Team culture across cross-functional PODs and global delivery teams.
• Architecture & Technology Oversight

Oversee the implementation of the Calandra End-State Architecture, including:

• D365 CE & F&O for Sales, Customer Service, and Finance
• Salesforce for B2B Sales, Service, and Marketing
• Databricks as the Power BI data platform
• ISV/Third-Party Integrations (e.g., Talkdesk, Twilio)
• Pet Registry and B2B2C Channels
• Ensure robust integration between CE and F&O systems, leveraging canonical data models and Capgemini accelerators.
• Accelerator-Driven Delivery
• Utilize Capgemini s suite of accelerators (e.g., APM, IntelliAI, SMARTGUARD, API CENTER) to reduce time-to-market and enhance delivery quality.
• Innovation & Scalability
• Champion the use of advanced technologies (Azure, Databricks, GenAI) to enable scalable innovation and future-proof operations.
• Drive adoption of unified platforms to support rapid scaling and unlock new revenue streams.

Required Skills & Experience:

• 15+ years in IT program delivery, with 5+ years in a senior engagement or program director role.
• Proven experience with Microsoft D365 CE & F&O, Salesforce, and enterprise data platforms.
• Strong understanding of cloud-native architectures, data integration, and customer experience platforms.
• Experience managing complex, multi-vendor, multi-platform transformation programs.
• Excellent leadership, communication, and stakeholder engagement skills.

Preferred Qualifications:

• Experience with AX 2009 migrations and Azure Data Factory.
• Familiarity with Salesforce-D365 hybrid environments.

Certifications: PMP, PRINCE2, Agile, Microsoft Dynamics, or Salesforce.

Expected Outcomes:

• Unified, scalable digital platform aligned with Calandra architecture
• Enhanced customer and employee experience
• Accelerated time-to-market through reusable accelerators
• Strong governance and reduced delivery risk
• Trusted partnership and long-term transformation success