AV Engineer

Contract role with HCL

AV Engineer (Slack, Zoom, Zoom Contact center)

Onsite role in Englewood Cliffs, New Jersey

Note - Need L3 resource

Should have minimum of 8 years of Administration and implementation experience in Slack and Zoom.

Should be able to setup Zoom contact center and slack in a new environment.

Troubleshoot and resolve complex Slack and zoom issues, including integrations, API failures, user permission conflicts, and performance bottlenecks.

Handle escalations from L1/L2 support teams and work closely with Slack and zoom  support when required.

Provide Tier 1 and Tier 2 technical support for Zoom-related issues, including video/audio quality, connectivity, and client features.

Manage Slack workspace administration, including channel governance, user provisioning, and enterprise grid configurations.

Should be able to handle both windows and mac platforms for slack and zoom

Monitor Slack service health and performance metrics; proactively identify and address systemic issues.

Oversee integration and automation using Slack APIs, bots, webhooks, and workflows.

Enforce and optimize security controls such as SSO, DLP integrations, retention policies, and compliance configurations.

Provide support and guidance on Slack app development, including internal tools and third-party integrations.

Partner with IT, Security, and Compliance teams to ensure Slack and zoom and aligns with corporate policies and regulations.

Document processes, resolutions, and standard operating procedures for Slack and zoom environment management.

Train and mentor L1/L2 support staff; conduct knowledge-sharing sessions on Slack and zoom best practices.

Stay current on Slack and zoom feature releases and roadmap developments; evaluate and recommend relevant enhancements.

Should be capable of bringing up new optimization ideas for the environment.

Should have automation experience and work independently and lead technology

Regards