QA Lead (Ecommerce)

QA Lead (Ecommerce) opportunity!

Job Summary:

The QA Lead is responsible for ensuring the quality, reliability, and performance of software products through structured testing, process improvement, and leadership of the QA team. This role combines hands-on testing expertise with team coordination and cross-functional collaboration to deliver high-quality releases on time.

Position is hybrid, onsite 2-3 days per week in Reading, PA. rest of days Remote.

Key Responsibilities:

• Lead and Mentor: Supervise and guide a team of QA analysts and engineers, providing mentorship, coaching, and performance feedback.
• Test Planning: Develop and execute comprehensive test strategies, plans, and test cases for new and existing products.
• Automation Leadership: Drive test automation initiatives, ensuring coverage, efficiency, and integration into CI/CD pipelines.
• Process Improvement: Establish and refine QA standards, best practices, and metrics to continuously improve product quality and team effectiveness.
• Cross-Functional Collaboration: Work closely with Product Management, Development, and DevOps to ensure clear requirements, testability, and timely delivery.
• Defect Management: Oversee defect reporting, triage, prioritization, and resolution in coordination with development teams.
• Quality Metrics: Track and report quality KPIs (e.g., defect density, test coverage, release readiness) to stakeholders.
• Tool Management: Evaluate, implement, and maintain QA tools for test management, automation, and reporting.
• Risk Assessment: Identify potential risks in development and release cycles and recommend mitigation strategies.

Qualifications:

• Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent work experience).
• 5+ years of QA experience, with at least 2 years in a lead or senior QA role.
• Proven experience in both manual and automated testing.
• Strong understanding of SDLC, Agile methodologies, and QA best practices.
• Hands-on experience with automation tools such as Selenium, Cypress, Playwright, or similar frameworks.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Preferred Qualifications:

• Experience with eCommerce testing (eg Shopify preferred)
• Experience with ERP systems (eg M3, Configure Price Quote tools, other)
• Experience with test automation tools (e.g., Selenium, Postman) is a plus

Experience using documentation tools like Fresh Service, Adobe FrameMaker, or Notion