Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 2 Year(s)
No Travel Required
Able to Provide Sponsorship
Skills
Salesforce
FSL mobile app.
Apex
LWC
Quality Assurance & UAT Support
Lightning Web Components (LWC)
API
Job Details
Key Responsibilities:
- Business Requirement Analysis: Lead discovery sessions and workshops with business stakeholders to deeply understand current processes, identify pain points, and define comprehensive business and functional requirements.
- Solution Design & Architecture: Design robust, scalable, and efficient Salesforce solutions, leveraging a combination of declarative features and identifying areas that require custom development (Apex, LWC).
- High-Level Technical Blueprinting: Prepare high-level technical solution designs and architectural blueprints, outlining how requirements will be met, specifying integration points, and guiding the development team.
- Functional & Technical Bridge: Act as the primary liaison between the business team and the Salesforce development team, ensuring clear communication and alignment throughout the project lifecycle.
- Hands-on Capability (as needed): While not a primary development role, be capable of getting hands-on with Salesforce configuration, Apex, or LWC to prototype solutions, assist with complex troubleshooting, or understand technical nuances when required.Service Cloud Specialization:
- Provide expert guidance and solutions within our highly customized Salesforce Service Cloud environment, understanding its complexities and proposing improvements.Quality Assurance & UAT Support: Collaborate with QA teams, assist in developing test cases, and support User Acceptance Testing (UAT) to ensure solutions meet all specified requirements and quality standards.
- Documentation: Create clear, concise, and comprehensive documentation for business requirements, functional specifications, and high-level technical designs.
- Best Practices & Governance: Champion Salesforce best practices for configuration, development, and data management, contributing to overall platform governance.
- Continuous Improvement: Stay informed on new Salesforce features, releases, and industry trends to proactively recommend solutions and enhancements.
- FSL Implementation: Lead the design and implementation of end-to-end Salesforce Field Service solutions, including work order management, scheduling, dispatching, inventory, and the FSL mobile app.
- FSL Optimization: Configure and manage the FSL scheduling and optimization engine, including the creation of complex work rules, service objectives, and scheduling policies to improve field workforce efficiency.
Required Skills and Qualifications:
- Salesforce Experience: 6+ years of experience as a Salesforce Developer/Consultant on complex Salesforce implementation and optimization projects.
- Strong Business Acumen: Exceptional ability to analyse complex business processes, identify challenges, and translate them into actionable Salesforce solutions.
- Solution Design Expertise: Proven track record in designing scalable and effective Salesforce solutions, balancing declarative and programmatic approaches.
- Technical Understanding: Solid understanding of Salesforce's technical capabilities, including Apex, Lightning Web Components (LWC), Salesforce Flow, and Salesforce APIs.
- Hands-on Readiness: While not a daily coding role, demonstrate the ability and willingness to get hands-on with Salesforce development (Apex, LWC) if the situation demands.
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