Service Desk Analyst

Position Title: Helpdesk Technician
Duration: 18 Months
Work Schedule: Hybrid (3 days onsite, 2 days)

Role Summary

This intermediate-level Helpdesk Technician role involves providing technical support through both phone and chat channels in a fast-paced enterprise environment. Candidates should have strong troubleshooting skills, excellent communication abilities, and experience supporting common enterprise technologies.

Day-to-Day Responsibilities

• Diagnose and resolve desktop application and hardware issues.
• Provide timely updates and resolutions to end users and escalate when necessary.
• Maintain documentation and follow standard operating procedures.
• Support PCs, laptops, printers, mobile devices, and tablets.
• Assist users with applications including Microsoft Office, VPN, Citrix, ERP, CRM, and MDM.
• Perform account management tasks such as password resets and permission changes.
• Communicate effectively with users across varying technical skill levels.
• Utilize knowledgebase and ITSM platforms to manage and resolve tickets.
• Handle approximately 30-40 calls per day and manage 2-3 concurrent chat sessions.

Required Experience

• 2+ years in a helpdesk or service desk role within an enterprise environment.
• 1+ year of technical support experience.
• 1+ year of chat support experience.
• Experience with ITSM platforms (e.g., ServiceNow, Remedy, Cherwell).
• Familiarity with remote support tools (e.g., SCCM, Software Center).
• Working knowledge of Windows 10/11, Mac OS, networking, and systems administration.
• Experience with Active Directory and Microsoft 365.
• Strong multitasking, verbal, and written communication skills.
• Ability to accept and apply constructive feedback.

Training & Performance

• 3-week onboarding training.
• Monthly performance reviews to track metrics and progress.

Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.